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HomeStars
Alarm Systems
New Age Security Alarms And Video Surveillance
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69%

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Reviews by rating (past 12 months)

Reviews for New Age Security Alarms And Video Surveillance

Average customer rating:
9.9 10 (178 reviews)

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Holy Rosary Church from Toronto
Holy Rosary Church from Toronto
1 review Toronto, ON
10/10

Low Battery

I received an e-mail that one of our glassbreak detectors had a low battery. I did not know how to open the glassbreak detector so I called New Age Security's customer service line requesting to speak with a technician and they were able to assist me right away. When I was calling them for assistance, I received a phone call from another New Age Security employee asking me if everything is alright because someone is tampering with the glassbreak detector. I advised him that it was myself trying to replace the battery and gave him my name and the pass code. I was able to open the glassbreak detector and replace the battery without any problems. I appreciated both employees help, efficiency and kindness.

Approximate cost of services:
$0.00
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Company Response

Here at New Age we strive to exemplify our best business practices by going the extra mile and servicing our customers to the best we can. We want to make sure that security comes first. Hence, the reason that a low battery is taken very seriously.

Michelina Simone from PINE RIDGE
Michelina Simone from PINE RIDGE
1 review Vaughan, ON
10/10

Patience is a Virtue

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have been a loyal customer of the New Age Group as my security provider since 2011. I have since been treated with the utmost respect and consideration as one of their grandfathered accounts. I am pleased with their patience and informative nature when handling my families security affairs. They have proven to be consistent with their practices and my philosophy is fix something that cannot be broken. My bond with New Age is solid and I cannot thank them enough for putting my family’s needs first. That is best in class.

Approximate cost of services:
$400.00
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Company Response

Thank You Michelina for your feedback. New Age insists on being consistent with our services and hope to only progress to be better. Our innovation and conviction to be better than our competitors is what motivates us to rise above the rest. Loyalty is a virtue we honor with the utmost respect. Thank you again!

David Berger from Toronto
David Berger from Toronto
2 reviews Toronto, ON
10/10

New Alarm Install

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

New Age was very helpful and we are happy that we chose to go with a company that has friendly staff and makes the time to go that extra mile.
They encouraged great teamwork and a culture that speaks volumes. Our new DSC Alarm system has given my family security and peace of mind. We are glad that we chose New Age.
I cannot recommend them enough as their actions spoke louder than any good word I can say!

Approximate cost of services:
$900.00
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Company Response

Thank You David. The best reward we can get from our clients is their honesty and appreciation of good service. New Installs can be stressful but we encourage the peace of mind that we have it under control. Although not perfect, we try to come very close!

Fitz Wood from Toronto
Fitz Wood from Toronto
1 review Toronto, ON
10/10

Home Alarm

I was a customer at another Alarm Company but I did not think I was getting the service I deserved, then I switched to New Age alarms where I found the service very friendly, helpful and courteous.
So to anyone out there looking for an alarm service I recommend this company for great service and courteous staff.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for interest and trust in New Age Security. We were happy to assist with the Alarm Takeover and were very pleased with the transition of your security needs. We are glad to see that you are happy with the IP communicator and additional equipment we provided. We look forward to continue providing the service you need.

MapleBridge C.
MapleBridge C.
2 reviews Vaughan, ON
10/10

Surveillance Maintenance

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I would strongly recommend New Age Security to all my family and friends.
The company were very professional without a doubt would recommend them in the future.
SERVICE DEPT. was always no more than a phone call away in case of any questions.
We were very happy with the work carried out and do not hesitate to recommend them.

Approximate cost of services:
$1,800.00
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Company Response

New Age Security would like to thank you for the opportunity to service you with our Surveillance Maintenance Package. We ensure that we provide best In class practices and are innovative with the approaches to keep our customers happy.

Domenic Grossi from Vaughan
Domenic Grossi from Vaughan
1 review Vaughan, ON
10/10

Surveillance System

New Age Group installed our surveillance system at Delgro Capital. The company is excellent, if you are seeking state of the art equipment and leading edge technology the New Age Group will exceed the expectations of the most analytical "techie".

We searched across the GTA only to be disappointed in the average companies services, after a simple phone call to New Age Group we were immediately convinced their services were tailored for the most discriminating buyer. From our initial consultation to the final install, the entire process was efficient and professional.

We strongly encourage anyone searching for security and surveillance solutions to call the New Age Group!

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Delgro Capital, we appreciate the time you invested on finding a security provider. We strive to deliver custom tailored top quality service and products with a focus on proving best practices without compromise. We are grateful for the opportunity to earn your business and look forward to working with you to maintain your security infrastructure.

sarangnekar in Oakville
sarangnekar in Oakville
1 review Oakville, ON
10/10

New Internet Protocol Upgrade

Very efficient and quick service. The customer service is amazing. We would definitely recommend them to friends

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Company Response

Thank you Rangekar! We were glad to accommodate to your security needs and appreciate the recommendation. We hope that you are happy with the IP interactive service and enjoy the peace of mind and New Age Technology!

Brigitte Prystay from Mississauga
Brigitte Prystay from Mississauga
1 review Mississauga, ON
10/10

Residential Video Surveillance

I have been a customer with New Age Security for five years. Most recently I had them upgrade our DVR and two outdoor cameras. They are consistently on schedule, polite, knowledgeable, and approachable regarding concerns. I highly recommend this company, most especially because they stand behind their products and services over the longer term.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank You Brigitte! We appreciate your review and participation in our Network Protection Plan!

Mohammad from Belleville
Mohammad from Belleville
1 review Belleville, ON
10/10

Interactive alarm system

I had new age group install a alarm system with door and window contacts and they did a wonderful job. The technician was kind and knowledgable. I can now control my entire system from my smart phone any where in the world. i recommend new age group to everyone.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Mohammad for your kind words. Having the ability to control your system from the touch of a finger not only saves time but also gives you the peace of mind when you are away from home.

Catalyst from Markham
Catalyst from Markham
1 review Toronto, ON
10/10

Intercom, cameras and server

The technician was extremely professional and Knowledgeable. No problem is a mountain for these guys, they can handle anything and everything. I highly recommend them to anyone looking for camera systems.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Catalyst for giving us the opportunity to customize and secure your premises. We work hard to make our clients happy.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Age Security Alarms And Video Surveillance

Surveillance Services: We install, service, and repair best in class surveillance products including Axis, Mobotix & Arecont IP cameras. We offer custom built enterprise Servers with Axis and Milestone VMS software. Our System Design Specialist will assist you in designing security solutions that fit your needs. With everything from replacement ...
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