New Age Security Alarms And Video Surveillance

Alarm Systems
2900 Langstaff Rd #10 Vaughan ON L4K
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Alarm Systems
New Age Security Alarms And Video Surveillance
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82%

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Reviews by rating (past 12 months)
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for New Age Security Alarms And Video Surveillance

Average customer rating:
9.9 10 (178 reviews)

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Patrick @ BAI Canada INC
P. .
1 review Toronto, ON
10/10

Video Surveillance Instal

Our experience with the team from New Age was fantastic, from the design to physical implementation.

we are very happy with the product and the service that was provided.

we look forward to more work with the team.

Approximate cost of services:
$6,000.00
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Company Response

Thank you, Great testimony of our services. We pride ourselves in providing best in class service and are very happy to be appreciated. Thank you sincerely.

John
John
1 review Richmond Hill, ON
10/10

Alarm Service

A New battery was installed, and the system was tested. Also New cable was installed by Phil. The work was completed professionally and looks great.

Approximate cost of services:
$0.00
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Company Response

Thank you so much John. We truly appreciate your feedback and kind words. We are happy you are pleased with our services and thank you for your business.

NRichmond
NRichmond
2 reviews Toronto, ON
10/10

Security System Upgrade

The team at New Age ensured that I was entirely satisfied with all elements of the project down to the last detail. Their level of customer service and expertise is like no other.

Approximate cost of services:
$25,000.00
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Company Response

Thank you so much NRichmond. We truly appreciate your feedback and kind words. We are happy you are pleased with our services and thank you for your business. Enjoy your system.

Sal
Sal
1 review Richmond Hill, ON
10/10

Alarm System Upgrade

Very professional work, with quality products. The system looks and works great. I would definitely recommend them.

Approximate cost of services:
$2,500.00
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Company Response

Thank you, Great testimony of our services . We are a family owned business and ensure that we treat all of our customers with the same level of care we would our loved ones. We pride ourselves in providing best in class service and will continue to do so. Its nice to be appreciated.

Ashley in Brampton
Ashley in Brampton
1 review Brampton, ON
10/10

Excellent Sophisticated Service

New age security has exceeded my expectations on all fronts. The sales staff were extremely knowledgeable as well as friendly and were infinitely patient with all the questions and concerns my husband and I had. The customer service has been exceptional since our first call, the telephone operator knew how to answer my questions and direct me to the right people. The sales staff provided us with several options to meet out needs and never pushed or tried to “over sell” us anything we did not need. The gentlemen who came to install the surveillance system was pleasant and as well as professional. He was able to answer all of our questions and encouraged us to take a look at all of the specialised tutorials that New Age Security offers to assist us with our new system. The tutorials were not only informative but also very user friendly and easy to understand. We have had to use the remote support that is available through New Age Security and they were knowledgeable and provided us with excellent support. I definitely recommend New Age Security to anyone looking for security systems!

Approximate cost of services:
$18,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much Ashley in Brampton. We truly appreciate your feedback and kind words. We are happy you are pleased with our services and thank you for your business.

J &.
J &.
1 review Aurora, ON
10/10

Security Camera Installation

We have been very impressed with the service we have received from New Age Security. A wealth of information was provided by Rino, in order for us to make informed decisions. We have received prompt responses to all inquiries. Phil did an amazing job of the installation. He was very professional, paying attention to detail - a true perfectionist.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for the positive review, we work really hard to give the best installations and services.

jschultz
jschultz
1 review Kitchener, ON
8/10

Installing video Monitoring

The sales rep Rino was consistent and understanding as I had reached out to him but had to wait on funding for the project for several months. He provided in depth explanations of the products available, costs and options.
The set up was completed by Phil, he was efficient and understanding when working on site. He had a limited window of time to complete the project and worked very diligently within this time frame.
The tech follow up was efficient and completed through email and over the phone. It may be difficult for someone who is not Tech savvy to complete some of the user instructions requiring downloading programs and setting up multiple log ins but the system works quite well.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your great and honest review of your surveillance system. We focus primarily on Axis, Arecount and Mobotix and Milestone IP surveillance systems because of their reputation for producing professional grade surveillance products. We cater to all levels of technical understanding and can provide technical support as needed. Although quite intuitive, there is a learning curve with even the most user friendly Video Management(VMS) Software on the market. There are a few APS that will need to be installed on any smart devices you would like connected to the system, we provide Remote Specialist for tutorials as well as sending written instructions so that our client will have the ability to connect new internet enabled devices with their system as they are purchased. We are however, always available for remote support and can walk clients through the process in the future as required.

Thank you again for your review.

Honda
Honda
1 review Whitchurch Stouffville, ON
8/10

Security camera axis

Rino the sales person was extremely professional and answered all my questions with expediency. The only thing was when the cameras were installed that's when I found out they have to drill 4" holes and I have to hire someone to patch them up. The installers we're also friendly.

Approximate cost of services:
$9,000.00
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Company Response

Hello Honda,

Thank you for taking the time to write the review. We at New Age really appreciate customer feedback and are glad you were happy with the services provided. We make every attempt to educate our clients prior to installation. One of the criteria on our checklist is to inform the client that, at camera installation holes may be necessary. We also notify our clients, that new age can provide a professional to patch & paint (at additional cost). I apologies if this was missed. Please let us know if the company can assist going forward.
Sincerely,
New age group

ronkumar
ronkumar
1 review Bradford West Gwillimbury, ON
10/10

Home Alarm, camera and Skybell.

Excellent work. Have been with New Age for over 14 years and three houses. Service has always been great, very well informed staff, great customer service and support.
Thanks guys from a satisfied customer.
Ron.

Approximate cost of services:
$800.00
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Company Response

Hello Mr. Kumar. It was a pleasure working with you. We appreciate you taking time to fill in the survey and your kind words. We thank you for your business.
Sincerely,

Antonella
Antonella
1 review Vaughan, ON
10/10

Alarm system

Phil assessed the entire home.
Made sure smoke alarms were in working order.
Checked all windows and doors.
He was very thorough and took care of everything.
Vanessa was a complete pleasure to deal with.
She was extremely helpful, and she made sure everything was completed all in one day.
Thank you for your great service and dedication!

Approximate cost of services:
$200.00
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Company Response

Hello Antonella, Thank you for taking time out to fill in the review and your kind words about Phil and Vanessa. I will be sure to let him know. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Age Security Alarms And Video Surveillance

Surveillance Services: We install, service, and repair best in class surveillance products including Axis, Mobotix & Arecont IP cameras. We offer custom built enterprise Servers with Axis and Milestone VMS software. Our System Design Specialist will assist you in designing security solutions that fit your needs. With everything from replacement ...
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