New Age Security Alarms And Video Surveillance

Alarm Systems
2900 Langstaff Rd #10 Vaughan ON L4K
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New Age Security Alarms And Video Surveillance
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80%

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Reviews for New Age Security Alarms And Video Surveillance

Average customer rating:
9.9 10 (178 reviews)

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GK
GK
2 reviews Toronto, ON
10/10

Security solution offering camera and alarm systems

New Age was a referral for us. They are thorough in their discussion of what various solutions can do/not do for you based upon your needs. They are very focused on understanding needs before recommending the best product and service options. They are transparent about costs up front and bill to their estimates. Their home installers, planners and engineers are clearly experienced at what they do. The installation was throughout the house, and for the most part was left in seamless condition at the end of the day. I appreciated their follow up. I was a bit intimidated about learning the system, but once we were on the phone they were able to train and answer all questions. I have had questions in follow up and they are available by email to support them. I think they are a firm of integrity who aim to deliver on their commitment to customers.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you GK for such a great assessment of New Age. We as a family owned business ensure that we treat all of our customers with the same level of care. We only provide best in class service and is happy to continue to do so!

Andrew
Andrew
1 review Concord, ON
10/10

Smart alarm system for Business

It is my second experience with the NewAge Group. Very professional team, always pleasure to work with, highly recommended!

Approximate cost of services:
$3,000.00
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Company Response

Thank You Andrew for your loyalty with New Age Security. We are very much happy with your kind words and dedication as a valued customer. Our greatest compliment is when we service great people and they are happy.

Isabel & Terry
Isabel & Terry
3 reviews Whitby, ON
2/10

Home Security System

Long story short, 2.5 years into the contract of home security. Everything was great with New Age only in the end where there were signal issues due to internet connections. I understand New Age's concerned of not having a signal but there was no need to say to me on the phone "I think that we are not the right company for your, maybe it is best that you cancel with us and go with another security company". I was saying to myself "wow", that's how you talk to your customers! I am very disappointed in you Ms. J. Keep it up that this will not help your company keep the top ranking.

Approximate cost of services:
$1,858.00
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Company Response

We at New Age take the responsibility of managing security very seriously and we needed time to conduct a proper investigation of this account. On monitored accounts where the communication path is over the internet, it is the clients responsibility to provide a working internet connection, without this, there is no monitoring.
Beginning in March, we attempted to inform the account holder that the account was not being monitored(our accounts are intensively managed, our protocols are extensive and resource heavy in order to ensure the very highest levels of accountability, security and management). Every single day for over 6 weeks we had to coordinate between our monitoring staff and office staff to disregard missed test signals.
Management has read all email correspondences and phone calls between New Age and the account holder. We at New Age feel Mrs. J made a fair call considering the office resources used to track down the account holder and the fact that after over 6 weeks later, the internet connection was not resolved, leaving the system un-monitored with no working solution in sight. We can appreciate that this was a negative experience for all evolved and understand that this level of security management does not benefit everyone. If someone is not that concerned with the proper function of their security equipment, our systems may be more of a burden than a help.

Tom in Oakville
Tom in Oakville
1 review Oakville, ON
10/10

Great Personal Service and top not security

We currently have New Age Security installed and working great! The service and people are top notch, you really get a feel for their employees and they treat you like people - not a number.

Recently we performed some training with Vanesssa and a few others and was pleased with the level of support received AND security.

They did a fantastic job explaining everything, making sure our account was setup correctly, and that the right people have the right access - something very important!

Approximate cost of services:
$60.00
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Company Response

Thanks Tom for taking the time to recognize our efforts. New Age has been in the Security Business for well over 15 Years and we only strive to be the best. Our level of operation, structure and care is incomparable. As a family owned business we treat all of our accounts delicately and appreciate the recognition!

Penny in Mississauga
Penny in Mississauga
3 reviews Mississauga, ON
10/10

Alarm system/monitoring

After an awful visit from another alarm company representative, I called and spoke with Joe, who was able to give me an accurate quote over the phone for upgrading my existing alarm system and providing a monitoring service. Joe was extremely helpful, thorough, and there was no inappropriate up-selling (he even suggested a less expensive option for my basement windows if I wanted an alternative). My alarm was installed by the end of the next day by Phil, who was polite, very tidy, and made sure there was minimal visual impact of any sensors/wiring. Vanessa at Head Office was also excellent with training me on the remote control of our alarm. So nice to receive great customer service.

Approximate cost of services:
$700.00
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Company Response

Thank you Penny! We like to think of our Company as a breath of fresh air and it makes us feel such joy when we hear positive feedback. Our New Age Team really is the face of the company and we are very proud!

leo.ciampa
leo.ciampa
1 review Vaughan, ON
10/10

survilliance cameras security allarm gate eccess

We find New Age Security very professional excellent workmanship and competitive prices very reliable very helpful to chose the Right equipment for our application.

Approximate cost of services:
$65.00
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Company Response

Leo we enjoyed the journey as well! Choosing a Security System can be a task that can be intimidating however here at New Age we try our best to make the process as easy as can be!

Pannizza in Oshawa
Pannizza in Oshawa
1 review Mississauga, ON
10/10

Security Camera Installation

They were amazing, professional and quick. Between they day I got the quote and to the day it was done was a total of 3 days, amazing quick service.
No mess was left behind and they have been so helpful through the installation process on our personal equipment to view...Thanks again guys/gals.

Approximate cost of services:
$2,000.00
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Company Response

Thank you very much Panizza for taking the time to write a review for our company. New Age Group thrives on meeting every expectation that our customer is requesting. Your new security camera will provide you with secure 24/7 surveillance video monitoring at all times.
As long as there is a need we try our utmost to satisfy this within our capacity. We are driven and results oriented.

JV from Toronto
JV from Toronto
13 reviews Toronto, ON
10/10

Security cams installed efficiently, work great

We hired a nanny to take care of our 16-month-old daughter, and wanted to be able to keep an eye on things remotely so we decided to get a surveillance system installed. I chose New Age because they were quick to respond, had good Homestars reviews, and I liked Rino who handles their sales. He definitely talks the talk of a salesman but he never pushed me to buy more than I wanted to, plus he gave me a complete head's up on the installation process, how long it could take, that they might have to drill holes depending on the house layout, etc. When the installer came to do the work, he knew his stuff; clearly he's been doing this a long time. He did the work in the amount of time Rino said it would take, and he did a great job leaving no mess, and no holes. We can turn the cameras on and off whenever we want, and we can access them remotely via a mobile app or website. Mohammed the IT guy was helpful as well. I'm happy with these guys and just ordered a WIFI solution through them as well.

Approximate cost of services:
$4,000.00
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Company Response

JV it is much appreciated for you to take the time to write a review for our company. New Age Group strives on meeting every customers expectation according to what they are looking for, their needs, budget etc. Our Design Specialists are very knowledgeable on all our products that we provide. They take you from A-Z every step of the way. The cameras we install are best in class and produces superior quality.

Davinder in Brampton
Davinder in Brampton
1 review Brampton, ON
10/10

OWC System

I was very happy with Vanessa and her service. She is very accurate and very organized.
We scheduled the service on phone/email and received the call by the technician exactly at the time we booked and solved my issues right away.

Approximate cost of services:
$20.00
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Company Response

Thank you Ontario Wood Customs, our customer service team is always going above and beyond to assist by any means necessary. We take pride in everything we do which exemplifies our standards of the business. Your input on the review is greatly appreciated. The team at New Age operate with a conscientiousness that is incomparable to our competitors.

dawn martin in Toronto
dawn martin in Toronto
1 review Toronto, ON
10/10

house security alarm

Our house was broken into and we got an alarm package. Always responsive. I just had house alarm switched over to my name and the serviceman was excellent. Helpful and informative. Customer service was brilliant.

Approximate cost of services:
$55.00
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Company Response

Thank you for your time Dawn Martin on your review on New Age Group. New Age Group prospers on excellence, and we are always ready and willing to help out our customers in any way we can, with the advance knowledge and technology we provide. Customer Service is the reflection of our devotion to our clientele.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Age Security Alarms And Video Surveillance

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