Ryan and Nick were polite and neat and on time. They explained costs after assessment of flusher and draining. The $320 cost for the first drain plus $150 for each other one needing it came as a surprise and too costly for our budget. We proceeded with the toilet repair and Ryan efficiently fixed the flusher and the cost was included in the $69 initial service charge. Paid $77.97
- Company Response
Hello Felicity Johnson of Mississauga,
Please note you were charged a assessment fee only and no service fee was charged to you. The $69 you were charged was for a licensed plumber to come out and do a full diagnostic on your toilet, two sinks, and bathtub. Our licensed plumber spent 42 minutes at your home educating you on exactly what need to be done and how to repair it. We provided you with a quotation that did not fit your budget and you decided not to proceed with service. The work order was sent to you prior to our team arriving and it was clear that the assessment fee wound refunded to you only if service was provided. I also suggest that you take the time to review the invoice that was sent to you and it's clear what you were charged for. Please call our office to discuss this matter further as we would like to clear up any inaccuracies in this review.
Sureflow Plumbing & Drain Team.