Enchanted Chimney Sweeps

Chimney Sweeps
Hamilton Street Toronto ON M4M
Write a Review
Write a Review
HomeStars
Chimney Sweeps
Enchanted Chimney Sweeps
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Enchanted Chimney Sweeps

Average customer rating:
9.8 10 (29 reviews)

Sort by

Judy S.
Judy S.
3 reviews Mississauga, ON
10/10

Chimney sweeps

Tom was very courteous, knowledgeable and efficient while checking and cleaning my chimney. I have always had great service from this company. Always friendly when booking an appointment, always punctual within the two hour window and reasonable rates for a job well done! Thanks Enchanted Chimney Sweeps!
Judy S.

1 of 1 people found this review helpful.
Was this review helpful?
Suzanne in Windsor
Suzanne in Windsor
1 review Hamilton, ON
10/10

Professional and competent

We have been repeat clients for over 10 years. They are prompt, courteous (thanks Mike) and very clean. We used them for an insert in our fireplace a few years ago and once again, great service.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks so much for the review Suzanne! We really appreciate it! Stay safe! Neha - Enchanted Chimney Sweeps manager

sam
sam
4 reviews Mississauga, ON
10/10

Chimney cleaning and Gas Fireplace Service

Excellent service! From the initial booking where Neha took the time to answer my detailed questions to the actual service, I was pleased. Enchanted came and removed a nest from my gas cap chimney and serviced/cleaned my fireplace.
Mike and his teammate came on time, worked efficiently, left my place spotless, and followed the social distancing rules. He also answered my many questions patiently. Would definitely recommend and use again.

Was this review helpful?
Private User
Private User
Private User reviews Burlington, ON
10/10

Chimney Sweeping

I will definitely use Enchanted again.

Their call personnel were friendly and informative. The chimneysweep who attended was excellent, made helpful hardware recommendations, and was genuinely interested in ensuring I fully understood the service and how to optimize my fireplace use. He was also very honest about services that I did not need.

He left my rooms spotless and was very careful, on account of covid, about ppe and limiting his contact.

Was this review helpful?
Company Response

Thank you so much! We really appreciate it. Stay safe!

Megan in Oakville
Megan in Oakville
0 reviews Oakville, ON
10/10

Chimney Sweeping

After another company didn't show for a scheduled appointment I called Enchanted. From start to finish the experience could not have been better. Knowledgeble, pleasant and professional business who showed up on time and as promised not one bit of mess. The technician made recommendations for a rain cap without trying to upsell me. Extremely pleased with the service from Enchanted and I will definitely use again and recommend them to others.

Was this review helpful?
Company Response

Thank you Megan for the great review! Very happy to know that we came through for you after a disappointment with another company. We look forward to our next visit to your home.

Paul from Oakville
Paul from Oakville
3 reviews Oakville, ON
10/10

Professional service. Great job!

I'm very pleased with Tom's professional service. He was very polite, efficient and thorough. There was absolutely no mess. Also, I appreciated receiving some advice on a couple of issues with the fireplace and chimney cap. Thank you Tom. Enchanted is an easy company to deal with including the cheerful, helpful service I received when calling for a quote and setting up the appointment. I will definitely recommend Enchanted to friends and family.

Was this review helpful?
Company Response

Thanks Paul! We really appreciate your kind words about Tom and our company. We do try hard to offer really good customer service in all areas so thank you for letting us know we're succeeding!

Rob in Burlington
Rob in Burlington
1 review Burlington, ON
10/10

Wood Stove Chimney Sweep

Consistent, reliable service, year after year. Tim and the team at Enchanted Chimney Sweeps are WETT Certified and part of the Better Business Bureau. Tim has been our trusted advisor since we bought our home in rural North Burlington, and gave me the confidence I needed to make a good decision for our household's safety. He also provided great advice on how we can continue burning as efficiently as possible, not to mention. Great value for the money - I would highly recommend this company.
Rob - Lowville, ON

Was this review helpful?
Company Response

Thank you Rob for taking the time to post a review. We are very pleased to hear that you value our service and that our advice has been helpful. See you again next year!

Private User
Private User
Private User reviews Burlington, ON
10/10

service

Very professional. On time, did not try to sell us services or parts we did not need. Will use them every year to clean our chimney. We re completely satisfied

Was this review helpful?
Company Response

Thank you for your review. We are always happy to hear that our service was appreciated! We look forward to a continuing relationship!

Private User
Private User
Private User reviews Burlington, ON
10/10

Chimney Maintenance

Appreciate the friendly reminders for chimney maintenance; so important today to have a company make the effort to reach out and call and they do it with a REAL person; no automated messaging!
Chimney technician was on time, respectful of work space, and did follow up call to make sure the top of the chimney was okay after a very hard storm and downpour;. Tim dropped by during his regular service route; 'no problem' and 'no charge'.
Thank you Enchanted Chimney!

Was this review helpful?
Company Response

We really appreciate your feedback. Thank you for letting us know you had a very positive experience with our company!

Carol in Oakville
Carol in Oakville
4 reviews Oakville, ON
10/10

Great Job!

I put off having the chimney inspected and recapped (I had it in mind to call in the spring). Unfortunately my tardiness resulted in a squirrel becoming trapped in the fireplace. Tom came out (right on the date and time we had arranged) and was able to humanely trap and release our unwanted guest and put a permanent cap on the chimney. I highly recommend this company. They do a super job and don't try to upsell you.

Was this review helpful?
Company Response

Thank you Carol - we really appreciate you taking the time to post a review. We're glad Tom was able to remove the squirrel and put a cap on the chimney preventing this from ever happening again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enchanted Chimney Sweeps

We do most of our cleanings from the inside and we use a high powered Hepa vacuum that keeps your home soot and dust free. Two drop cloths are placed in front of the fireplace or wood stove and the firebox and chimney are scrubbed and cleaned with professional brushes. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Chimney Sweeps pros in Burlington?