After interviewing in my home three well known plumbing companies in Toronto, I chose Dr. Pipe. They were the most thorough in their inspection and answered all my questions carefully and without a condescending attitude. Max, the owner of the company, personally made the inspection and explanation. He did not send a "salesman" to my home, which is what one of the companies did, and did not pitch me more work than was necessary. His prices were within range of the other two. I did full research on the work before I called for inspections so I had a very good idea what needed to be done, and the type of equipment and products, so I was fully informed in advance. Max met every criteria I set for the job. His crew arrived on time. He did not farm the job out to a third party. The crew that arrived were his own workers and spent the entire time on my job. They were clean and took exceptional care in making sure my home was clean and tidy at the end of each work day. The job took four days: digging down into my cement basement floor to install a backwater valve to stop sewer flooding; changing the sanitary pipe; and replacing the old lead water pipe. This involved much digging up of the basement laundry room and the front yard. Nothing was damaged, they covered all appliances and walls with plastic sheets, and they took great pains to remove the dirt and soil as cleanly and efficiently as possible. They arranged the permit and the home inspection by the City inspector. I had no worries. After the project was completed, you would never know the basement floor had been dug into except for a small access panel in the floor for the backwater valve, and the front garden looked better than before. Now, when it rains heavily, as it did this past summer in Toronto when streets and neighbourhoods were completely flooded, I am not worried at all because the backwater valve has kept the rain and sewer water out of our basement. If you've experienced flooding during heavy rains, or need help on any type of plumbing job, I recommend Max and his company, Dr. Pipe. We no longer use the plumbing company we had been using for 15 years: they were becoming complacent and careless in their attitude. We have found someone who will treat our home with care and respect, as if it were their own, and that is worth a lot.
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- Company Response
Thank you. We are happy to read you were very satisfied with from Dr. Pipe Drain and Plumbing services. Backwater valve installation is a very important step for homeowners. As a rule, people are afraid of the mess and mud after the installation and especially after the lead pipe replacement. It’s great you are content with the result of our service and noted how clean we left the home. We also look forward to work with you again.