Gord Bailey is a miracle worker! We are so appreciative of the work that Gord and his team completed for a roof repair to our home. This man had to jump through hurdles to get the job done - and he was more than willing to do so to make sure we were taken care of as homeowners. A little bit of the back story. We live in a semi-detached home and had our roof "replaced" roughly 2.5 years ago by a company well-known in the Toronto area for offering "cheap" quotes and quick work. Our neighbour at the time wasn't interested in repairing her roof and this company assured us that there was going to be no issues between the new roof installed on our home and the seam that connected her old roof to ours. Fast forward to now and we had a significant leak in our home that leaked from the roof at the seam between the homes, into the attic, into the nursery room and into the ceiling of the garage on the main level! As our roof was guaranteed against leaks, we called this company back several times to come and fix the issue. They never fixed it - in fact, they told us the only way to fix it was to pay to have our neighbour's roof replaced as well! This was unacceptable so we called 5 new roofing contractors to come and take a look to see how this could be fixed. No one could figure out how to fix it. After googling roofers that enjoyed challenging problems, I came across Gord Bailey's name and read the reviews for his company Academia Roofing. I sent him an email and a phone call later he was able to tell us what the problem was just by looking at our roof from the outside on his computer (ice dam, poor installation of new roof and a multitude of other issues as well). After hearing our story, he was willing to not only come fix the problem for an area he doesn't regularly service (Bolton), but also sign legal paperwork from our attached neighbour guaranteeing any work he did that touched on her roof (no other contractor was willing to do this and therefore our roof could never be fixed properly)! Now I won't deny it, the repair cost as much as what we paid to have the entire roof installed by the bad company. However, we learned an important lesson. Always do your homework and hire the right person the FIRST time so you avoid these issues to begin with. Also, you pay for what you get and thank goodness Gord knew what he was doing. The roof is completely fixed with zero issues now. You will never go wrong hiring Gord and his team. They go above and beyond to get the job done. Thank you Gord - we felt trapped in that house but you fixed it and handled a delicate situation with the neighbour as well!