Our home was re-roofed almost 7 years ago by Academia and still appears to be in excellent condition. After a long and detailed process, involving many estimates, questions and reviews of various roofing contractors, Academia Roofing was selected to remove and re-shingle the roofing on our home. Academia Roofing and Gordon Bailey proved to be a very knowledgeable tradesman and provided a very thorough assessment and detailed estimate of the work required. Gord’s quotation was definitely not the cheapest estimate but his attention to detail showed. Our job was carried out on-time by a very skilled crew under Gord’s supervision. The job site was clean and all refuse was removed to my satisfaction.
We did encounter a very strange occurrence in our garage during our first winter after our roof was replaced. Upon returning home after a very severe and windy snowstorm in January, we noticed an accumulation of snow below the roof vent that was installed in our garage. My first thought upon seeing the snow inside my garage caused me a bit of concern. I immediately went into the house and opened my attic hatch to see if the same thing happened in the attic and sure enough a mound of snow had formed under each attic vent.
I promptly called Academia and spoke with Gord and explained what appeared to be happening in our attic with the roof vents. This was a Sunday afternoon and within a few hours he appeared at our door to inspect the issue. He was very concerned and unsure as to the cause but said he would correct the issue. The next day Gord had the vent manufacturer contact me to arrange for them to see the issue in my attic. I did my own detective work and noticed that the vents seemed to have a manufacturing or design defect that allowed for snow to get up and under the actual cap into the attic. After speaking with Gord, he realized that the vents were in fact defective and that he had quite a number of other customers with the same defective vents. He immediate sent Joe to replace all of the defective vents with a different manufacturer and design. This was all done within a few days of my encountering the problem. No other problems have been encountered since that day.
That’s the type of service rarely seen today and I would not hesitate to recommend Academia Roofing to anyone needing a roofing job done.
- Approximate cost of services:
- $6,000.00
- Company Response
Tim, we here at ACADEMIA will always be in your debt as you saved US and several hundred consumers a world of grief and lawsuits.Because of your situation all the remaining vents suppliers had in stock were removed and destroyed. We personally contacted 17 other very surprised client's to replace the same faulty vents. All were pleased that we contacted them and replaced those faulty vents wlthout them having to contact us as they were unaware of the problem. Thank-you Tim.