The guy that they sent to our house to give us a quote overvalued the desk, and said that it was worth anywhere between $25,000 and $70,000. He spoke to us as though we didn't know anything about the value of our furnishings, and insulted us about the things that weren't antiques. We felt pressured to sign a contract on the spot, so that we could use a coupon we had been given. We should have trusted our gut!
We have tried to call several times over the last 6 months to ask about the progress of the piece...none of our phone calls were ever returned. We had to drop in to the shop unannounced, and then they didn't want to show the piece to us. At that time they tried to upsell us to pay more to fix the sticking drawers. We thought that came with the almost $3,000 price tag. Is that not part of the Restoration cost? Are you telling me that we're paying $3,000 to refinish the desk? Apparently so.
Months pass by and we still have yet to hear anything, so we call...no return phone call. We have to drop in to the shop again. The desk has the top removed and and is covered with dust and tape, where it hasn't passed quality control. It obviously hasn't been touched in months, and the drawer inserts are missing, and the refinisher has no idea where they are. We are told that it will be ready in a couple of weeks.
A month goes by and still nothing. It was supposed to have been delivered last week. We get a phone call saying that it is "Refinished to the best of their abilities." We get there to pick it up and it has a piece of plywood over the top of it...it's a leather topped desk, and is covered with cans of stain, and has water marks all down the side of it because it's sitting beside a door to the outside that is always left open. To boot the top is screwed on sideways and the drawer inserts are still missing!
We voice our strong feeling about their workmanship, if you can call it that, and ask for a discount, as the desk is still not ready, to which we get a snotty response from the now 5th person we've had to deal with...apparently they have a high staff turnover rate. GREAT!
I would NEVER recommend them. They have terrible customer service, shoddy workmanship, and I just plain don't trust them!