I got a backup through the toilet drain in my basement. At first I had one emergency plumber remove the toilet and attempt to snake it to no avail. My general contractor told me I should have gotten it checked with camera first. I got Vlad’s number through a good friend. Vlad came on the same day, found the issue with his handy machine and was very precise in his diagnostic. It’s worthy to mention Vlad arrived on short notice but he did not charge me an arm and a leg, unlike the other plumber. My issue turned out to be root infiltrated clay pipe. I got Vlad and his team to replace the broken drain and install the backflow prevention device. Needless to say the work was well done. Umbrella also informed me about the subsidy offered by the city of Toronto and assisted me with it. Vlad's price was beyond fair comparded to what I’ve heard from other companies. Most importantly I respect Vlad’s honesty. He did not use any fear-monger tactics unlike other contractors that I’ve dealt with in the past. I have hard time trusting people nowadays but I wholeheartedly trust Vlad and would use Umbrella again.