Galaxy Windows

Update, it has been two years and everything is perfect and we love the windows!!!!!

We started our selection process based on the homestars ratings, where we picked 5 companies and got quotes. Many of them were not knowledgeable, their products inferior, and their approach left us concerned with regards to honest, integrity and stability. Then we met Dmitri from Galaxy Windows and by far he was the very best of the lot. He was the most professional, knowledgeable, honest, and took the time to ensure we understood the option and costs. He did not let us spend money needlessly and ensured we did not to things we would regret later. He has high integrity. His price was good compared to most of the others; one was a bit lower, but we had no confidence in them, their installers and if they would be around in the future. So for a few dollars more we went with the best in terms of sales, product and installation. We choose retrofit installation as the wooden frames were in great shape, we wanted to keep the internal design features and keep the costs reasonable. We decided to go with windows manufactured by window city; I visited their factory and was happy with their product for the costs. The installers Vlad/Alex showed up as scheduled and in 1 full day completed the installation. They were very professional, they did very good job at our house - I was very impressed and would say they were the very best from both a workmanship quality and customer service perspective. They check with me on every step to ensure I was 100% satisfied as each window was done, when they ran into a few surprises on one widow from weather damage, they could not see until the old window was removed, they fixed it perfectly at no charge or fuss. One of the windows was in the basement in a very small and deep window well and they still completed the job perfectly and the capping and caulking was great! In the living room they replaced a large three bay window and did not damage any of the mill work dividing the three windows; which other companies said to remove, Dmitri assured us it would be fine and look great, he was so right. When they finished the job there was a full inspection and they cleaned up everything perfectly. Dmitri came by during the job to inspect it and ensure we were happy, now that's follow-up and commitment to quality and service. We are very happy with windows and installation and I would not hesitate to recommend them - they did extremely good job. Our home is quieter, warmer, and the windows work perfectly.