I began our hunt for new windows for our home by reviewing Home Stars reviews and was able to narrow my search to four potential suppliers. After meeting with potential suppliers I settled on Galaxy for three main reasons.
Initial response: I actually went to the Vaughan showroom unannounced only to find it was not open. So I call the Galaxy number and spoke to Dmitri who advised the office was basically used for scheduled appointments....however he did not want to see me waste my time and suggested I visit Hometech, the supplier of their windows which is located in the same area. In fact Dimitri gave me a contact and directions for showroom of the plant. I was quite impressed and certainly necessitated a followup call for a home visit and quotation.
Price Quotation: Dimitri was very personable and easy to deal with, he came well prepared with information, pictures of previous jobs, warranty info and sample window to illustrate advantages to Hometech window design and construction. The initial price was very good and as we spoke it became evident that my business was important and Dimitri was flexible. I still had one additional supplier to meet with so Dimitri left a little disappointed by the final quoted price was in my mind very aggressive. At it turned out it was the best of the four quotes I received.
Set up & Installation: Once we chose Galaxy follow up was excellent, all appointments were met and timely. In fact they even provided an opportunity for install prior to the set date, unfortunately we could not take advantage of this. Installers Alex (1) & Alex (2) were excellent, very professional, hard workers, sociable and were obviously interested in pleasing the customer. Their work was precise ( did not mind me examining as they went along and would explain if I had any questions), clean up was very good and all garbage removed. In fact Alex (1) even tightened a screen for me eliminating a slight wrinkle and replaced a crank handle which had a blemish with a spare he had in his van.
Dimitri also showed up to review the work performed and set up the interior screens. I nice touch of ownership.
Follow up: Dmitri did a followup where I explained an issue I had with noisy opening mechanism on our three frosted bathroom windows ( incidentally all the same size ). He immediately set up a visit and came to see the issue first hand. He did a video recording of the noice and stated it would be forwarded to Hometech for their followup. Since it was not an emergency he stated a response timeline of 2-3 weeks. As it turned out Hometech responded in two weeks and set a appt for a technician to review. Mike the tech was delayed on a previous job but called well in advance to make sure I was available ( thanks Mike ). Mike was great, he quickly identified the issue, a few missing clips on the opening bar and repaired. He even noticed a loose handle and set a second tech to replace.
Conclusion: An excellent experience from start to finish. We went from double hung to a combination of casement and awning windows, what a difference. We have had the windows for 6 weeks now and are very pleased and have received complements from friends and neighbours.
I would highly recommend Galaxy and infant have done so already.
- Company Response
Thanks you very much for your thorough and kind review as well as great picture!
Dmitri, Alex and the crew.