We needed a repair/replacement of the retractable bug screen of our kitchen Magic Window. Sometime during the night a bird or a squirrel broke through the bug screen and later, thankfully broke back out leaving a second hole in the same bug screen. Thankfully, we didn't encounter the intruder whatever it was. Nevertheless, we were left with a couple of large holes in the bug screen. So shortly after inspecting the damage I phoned the Service Department of Magic Window. The service staff member that they would send a service representative ASAP.. After just two days the service representative came to our home and replaced the bug screen like new within an hour. We really appreciated the quick quality response to our needs.