Drain City Plumbers

THEY DO NOT HONOR THEIR WARRANTY. They installed a PVC back water valve out on my front lawn in 2014. The salesman noted on the invoice, "Lifetime warranty on the PVC". It was great since you only see the 3 valve covers flush to the ground, and cutting the lawn was no problem at all. By summer of 2020, the PVC caps on 2 of the pipes broke off their rims and fell down to the bottom of the pipes. I called Drain City about the issue and was told they will send the guys over to replace the caps. No one showed up. I kept calling and after 3 months, I was told they do not cover warranty on the PVC since they only purchased the PVC. VERY FRUSTRATING.