The Renovators Of Canada

Bathroom Renovation
674-15 Allstate Parkway Markham ON L3R 5B4
Write a Review
Write a Review

HomeStars
Bathroom Renovation
The Renovators Of Canada
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner

Reviews for The Renovators Of Canada

Average customer rating:
9.1 10 (134 reviews)

Sort by

JN from Thornhill
JN from Thornhill
1 review Old Toronto, ON
10/10

Kitchen and Bathroom Renovations

On time! On budget! On task!
Great contractor! Great trades! Great workmanship!
Lots of communication! Lots of collaboration! Lots of praise for The Renovators of Canada!
Thank you for a fabulous job!
Our kitchen and master bathroom ensuite were completely gutted and rebuilt. A main floor powder room and an upstairs bathroom were updated as well. Our contractor Dustin was amazing. He kept things humming and was on top of the progress of the project from day 1. He was respectful and respected by all who worked for him. He was approachable and always available for questions and/or suggestions. He handled any surprises (and there are always surprises when renovating) that came along calmly and knowledgably. The contract was adhered to and any changes were discussed and dutifully recorded. He made sure we were happy with each stage of each part of the entire renovation!
We highly recommend TROC for your renovations whether they are big or small. We will call them again when we are ready for our next project!

Was this review helpful?
JD from Richmond Hill
JD from Richmond Hill
2 reviews Thornhill, ON
9/10

Church Restoration Project

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"The work T-ROC performed on the restoration of our 135 year old church, including renovation to serve the needs of a new community group, was excellent! Chris was terrific to work with and the various tradesmen delivered quality work. We are receiving great feedback from everyone who sees this space!"

Was this review helpful?
DL from Thornhill
DL from Thornhill
1 review Thornhill, ON
10/10

Extensive Home Renovation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

"Brad and his team worked with us for several months doing an extensive renovation on our home which included redoing four bathrooms and creating a new main floor layout for the kitchen and laundry room. We were very happy the Renovators work, however, the most outstanding aspect of this job was their ability to work with us. They listened to our concerns, worked out solutions when challenges arose and we felt like we were part of the same team. The quality of their work is great and they stand behind their work."

Was this review helpful?
DMITRI from TILESTARS
DMITRI from TILESTARS
6 reviews Mississauga, ON
10/10

bathroom work

Over the years TILESTARS have been providing Toronto and area homeowners with quality tile service and due to the amount of positive reviews on Homestars. TILESTARS became extremely busy with our projects that required assistance
On numerous occasions The Renovators of Canada has been assisting us with our reno projects. We are an award winning tile installation business and require everyone who works with us meets our guild lines. The renovators absolutely exceed them on every aspect and every project. They are always on time, on budget, super clean , and provide exceptional quality prep work for our tile finish
I am proud to have to Renovators help us continue to provide high quaity finish to all our clients. The Renovators of Canada are a solid foundation to any construction project.
Dmitri from Tilestars

Was this review helpful?
Lawrence from Markham
Lawrence from Markham
2 reviews ,
1/10

New home renovation

Initially I quoted for a new home renovation includes a mudroom cabinet, bench, office bookshelf, crown moulding and valance, 25 pot lights, 8 network jacks, 2/F hardwood floor, whole home painting. Their pricing is not competitive. But we thought they're big company, have good reviews in homestars and listed in DirectBuy contractors so we still picked them. Unfortunately, that is the biggest mistake we made.

Hardwood flooring:
At the beginning, they suggested us to shop around for flooring work as they're not specialize in flooring and can't sell in volume. That is honest opinion so we picked a flooring specialist to do which is 40% cheaper than their quoted price.

Crown moulding:
- no selection for materials (e.g only can select from black & white crown moulding catalog with only cross-sectional view. Only 1 or 2 style to pick because of the width we want to cover)
- After project manager came the first day of work, he said that size won’t fit ours and asked us to pick from another catalog with real wood because of the limitation of MDF.
- end up we received untreated raw wood without prime so we saw all kinds of knots & vines which we didn’t expect
- since we don’t like that, we have to take that out from the job.

Electrical:
- no selection for LED pot lights or dimmers after the quote
- after they finished wiring and installed trim kit, ONE MONTH LATER they came back all of a sudden to install the light bulbs
- but the light bulbs were cool white colour which we specifically asked for warm white since day one
- luckily, they agreed to change; then I called and emailed the sales guy that we want sth brighter. The cool white bulbs that they installed were too dim. The bulbs are no name brand that didn’t say how much wattage it use and the model # didn’t exist on internet search engine at all. So I just tell the sales guy to order sth brighter but no response from him at all
- we just waited patiently. 6 weeks and 3 days later they came with the same bulbs but warm white colour. So they’re still not bright enough. The guy said that bulb was 9W and standard install for him. If I ask for brighter bulbs, it’ll be much more expensive. They asked for $20 more per bulb but it wasn’t included in the quote. Good thing is we don’t have to wait for 2 months for shipping to get that. They can get it same day. If we were giving the choice of selections in day one during the quote, we won’t end up in this situation.

Workmanship:
- we found our basement is wet and the carpet on top is soaked wet across half of my basement as shown in the attached pictures. We found out the plastic transparent tube which I circled in picture was just dropped on the floor. No other people would go near the electrical panel in an empty basement except electricans doing electrical and network cabling.
- work like in a factory with all wood debris, wire clips, cables ends, screws, Tim horton cups, empty wiring wheels everywhere in the house

Before we sign the contract, we were attracted by the online scheduling and messaging system that they provide to keep track of schedules and photos without going on site. However, we found they don’t update it at all. Initially a 2 week project became more than 2 months even though they end up just doing electrical work. They said we took off so many big jobs from the contract so they don’t have much money to make. Then they’re not happy about us and avoid our calls and emails.

Since we have such a bad experience, I can’t recommend to anybody.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

The Renovators of Canada takes our commitment to quality work and customer satisfaction as the highest priority. On this project, the customer was aware that we would not be the least expensive option for the hardwood component. We offer a wide selection of moulding products through our suppliers and the customer was given several to choose from, but decided to remove this component from the scope of work. We satisfied the customer's bulb preferences, albeit with a delay, and provided a credit for the bulbs. The customer's wet basement was coincident with the timing of our electricians being on site. The electrical work completed did not cause the wet basement. Our team members are expected to tidy the work-site at the end of each day. Based on this customer's comments, we have reviewed work-site cleanliness, updating of the online scheduling system, and customer response time with all of our team members, to ensure the consistent delivery of these items to meet our high standard of customer service.

Suzanne from Old Toronto
Suzanne from Old Toronto
1 review Old Toronto, ON
10/10

replace ktichen floor

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Brad did a great job on my condo kitchen floor where the stack had backed up and Rotorouter gouged the hardwood in the kitchen. Brad found a really good ceramic tile match and stayed with the workman till the job was complete. You are the only reno company I feel comfortable to recommend to my clients, and when I say I have used you and was really happy with the work it means a lot more.

1 of 2 people found this review helpful.
Was this review helpful?
Rob from Aurora
Rob from Aurora
1 review Aurora, ON
8/10

kitchen and ensuite renovation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Service provided was excellent. One of the more professional aspects of T-ROC was they were on site when they said they'd be on site. Timelines were good and any deviations from the original plan and quote were clearly explained.

Was this review helpful?
Robin in Toronto
Robin in Toronto
1 review Toronto, ON
8/10

renovate 2 washrooms

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We are really happy with the renovation. We found TROC to be honest, friendly and reliable. In some ways they became family fixtures during the 2 months they were working here!

0 of 1 people found this review helpful.
Was this review helpful?
Alka from Toronto
Alka from Toronto
1 review Toronto, ON
10/10

bathroom renovation

I searched on the internet and found The Renovators of Canada. I got quotes from other companies first but I liked The Renovators more. We used them to renovate our washroom and they did an excellent job, I can't praise them enough. Since the job was completed we've had a couple of issues but they came and fixed them with no hassles and right away.

0 of 1 people found this review helpful.
Was this review helpful?
Lia from Toronto
Lia from Toronto
1 review Toronto, ON
8/10

renovations

The Renovators of Canada renovated the kitchen and laundry room for us. We heard about them through word of mouth. They were strongly recommended and their pricing was competitive. As with most renovation jobs, this one stretched out an extra week longer than anticipated but the job was completed within a reasonable time frame and we are very happy with the result.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Renovators Of Canada

Why choose The Renovators of Canada?

For over the past 20 years our focus on customer experience has helped The Renovators of Canada grow to locations in Durham, Aurora, Stouffville, Markham, Vaughan, Toronto, Hamilton, Guelph, Kitchener, Waterloo, Barrie, Oshawa, Oakville and Cambridge.

Unique to the industry, The Renovators of Canada provides a 10 year warranty on all craftsmanship. This home renovation warranty protection was established to provide peace of mind as home and business owners contemplate renovating a personal or commercial space.

T-ROC is a fully licensed and insured including WSIB. Other affiliations include memberships with the National Kitchen and Bath Association, CARAHS, Better Business Bureau.

We have a proven track record working with our customers with full transparency in every aspect of your project. Can’t be present all the time during the renovation process? No worries, we have specialized client software that allows you to see the entire schedule and pictures as the project happens in real time. We care for your home like it’s our own and always conduct ourselves respectfully and professionally.

With our motivated and innovative professionals we will transform your house and make your dream home a reality. Visit our website at www.trocanada.com

CATEGORIES
Bathroom Renovation, Home Additions, General Contractors, Kitchen Planning & Renovation, and Basement Renovation
PRODUCTS
Custom Homes, Home Additions, Kitchen Cabinets, Kitchen and Bathroom accessories, Flooring, drywall, Light fixtures, tiles, hardwood flooring, engineered wood flooring, windows, doors, garage doors
SERVICES
Home Additions, Kitchen Renovation, Bathroom Renovation, Basement Renovation, drywall, tiling, granite, custom cabinetry, painting, basements, Renovation Consulting
BRANDS
Bain Ultra, Ultra Bath, Artisan manufacturing corp, Azzura, Blanco, Brizo, Caesarstone, Cambria, Caml Tomlin, Contrac, Delta, Diamastone, Doors & More, Oduravit, Elkay, Emtek, Fairmont Designs, Foremeost, Franke, Grohe, Hansgrohe, Insinkerator, Oceana, kallista, Kindred, The Bold Look of Kohler, Maax, Maax Collection, Mirolin, MOen, Motiv, Mr. Marble, Native trails, Newport Brass, Novanni, Olsonite, OS&B Palmer Industries, Panasonic, Price Phister, Robern, Ronbow, Runtal Radiators, Slik portfolio, Soma Foremost, Sonoma Forge, Sterling Portfolio, Stone Forest, Supreme, Lighting,Thermasol, Tidal, Kroy Surfaces inc., Richelieu, Silestone, Toto, Victoria Albert, Warmly Yours Radiant Heating, American Standard
STYLES
Classic, Modern Contemporary, Victorian, mid century modern, Cape cod, French Colonial, Custom
SPECIALITIES
Home additions, Kitchen Renovations, Basement renovations, Bathroom renovations, Income properties, Home upgrades, house flips
WEBSITE
http://www.trocanada.com
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheques, Visa, Mastercard, Debit, email transfer
LICENSES
Fully Licensed
MEMBERSHIPS
Better Business Bureau, Baeumler Approved, Erenovate, Trusted Pros
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
5000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year waranty on craftmanship.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.