The Renovators Of Canada

They fully renovated my kitchen, floor to ceiling, they did some tiling in my basement and did some electrical work in a couple of other rooms in the house. I was generally happy. We had a few hiccups but those are normal.

The Renovators did my kitchen, parts of the bathroom and the floors. I was very happy with the help I got from all members of the crew, but most especially from the project manager. He helped design and shop for the cabinets, etc. I did not experience any of the horror stories that come with renovation. It was painless, finished on time and generally went smoothly.

On time! On budget! On task!
Great contractor! Great trades! Great workmanship!
Lots of communication! Lots of collaboration! Lots of praise for The Renovators of Canada!
Thank you for a fabulous job!
Our kitchen and master bathroom ensuite were completely gutted and rebuilt. A main floor powder room and an upstairs bathroom were updated as well. Our contractor Dustin was amazing. He kept things humming and was on top of the progress of the project from day 1. He was respectful and respected by all who worked for him. He was approachable and always available for questions and/or suggestions. He handled any surprises (and there are always surprises when renovating) that came along calmly and knowledgably. The contract was adhered to and any changes were discussed and dutifully recorded. He made sure we were happy with each stage of each part of the entire renovation!
We highly recommend TROC for your renovations whether they are big or small. We will call them again when we are ready for our next project!

"The work T-ROC performed on the restoration of our 135 year old church, including renovation to serve the needs of a new community group, was excellent! Chris was terrific to work with and the various tradesmen delivered quality work. We are receiving great feedback from everyone who sees this space!"

"Brad and his team worked with us for several months doing an extensive renovation on our home which included redoing four bathrooms and creating a new main floor layout for the kitchen and laundry room. We were very happy the Renovators work, however, the most outstanding aspect of this job was their ability to work with us. They listened to our concerns, worked out solutions when challenges arose and we felt like we were part of the same team. The quality of their work is great and they stand behind their work."

Over the years TILESTARS have been providing Toronto and area homeowners with quality tile service and due to the amount of positive reviews on Homestars. TILESTARS became extremely busy with our projects that required assistance
On numerous occasions The Renovators of Canada has been assisting us with our reno projects. We are an award winning tile installation business and require everyone who works with us meets our guild lines. The renovators absolutely exceed them on every aspect and every project. They are always on time, on budget, super clean , and provide exceptional quality prep work for our tile finish
I am proud to have to Renovators help us continue to provide high quaity finish to all our clients. The Renovators of Canada are a solid foundation to any construction project.
Dmitri from Tilestars

Initially I quoted for a new home renovation includes a mudroom cabinet, bench, office bookshelf, crown moulding and valance, 25 pot lights, 8 network jacks, 2/F hardwood floor, whole home painting. Their pricing is not competitive. But we thought they're big company, have good reviews in homestars and listed in DirectBuy contractors so we still picked them. Unfortunately, that is the biggest mistake we made.

Hardwood flooring:
At the beginning, they suggested us to shop around for flooring work as they're not specialize in flooring and can't sell in volume. That is honest opinion so we picked a flooring specialist to do which is 40% cheaper than their quoted price.

Crown moulding:
- no selection for materials (e.g only can select from black & white crown moulding catalog with only cross-sectional view. Only 1 or 2 style to pick because of the width we want to cover)
- After project manager came the first day of work, he said that size won’t fit ours and asked us to pick from another catalog with real wood because of the limitation of MDF.
- end up we received untreated raw wood without prime so we saw all kinds of knots & vines which we didn’t expect
- since we don’t like that, we have to take that out from the job.

Electrical:
- no selection for LED pot lights or dimmers after the quote
- after they finished wiring and installed trim kit, ONE MONTH LATER they came back all of a sudden to install the light bulbs
- but the light bulbs were cool white colour which we specifically asked for warm white since day one
- luckily, they agreed to change; then I called and emailed the sales guy that we want sth brighter. The cool white bulbs that they installed were too dim. The bulbs are no name brand that didn’t say how much wattage it use and the model # didn’t exist on internet search engine at all. So I just tell the sales guy to order sth brighter but no response from him at all
- we just waited patiently. 6 weeks and 3 days later they came with the same bulbs but warm white colour. So they’re still not bright enough. The guy said that bulb was 9W and standard install for him. If I ask for brighter bulbs, it’ll be much more expensive. They asked for $20 more per bulb but it wasn’t included in the quote. Good thing is we don’t have to wait for 2 months for shipping to get that. They can get it same day. If we were giving the choice of selections in day one during the quote, we won’t end up in this situation.

Workmanship:
- we found our basement is wet and the carpet on top is soaked wet across half of my basement as shown in the attached pictures. We found out the plastic transparent tube which I circled in picture was just dropped on the floor. No other people would go near the electrical panel in an empty basement except electricans doing electrical and network cabling.
- work like in a factory with all wood debris, wire clips, cables ends, screws, Tim horton cups, empty wiring wheels everywhere in the house

Before we sign the contract, we were attracted by the online scheduling and messaging system that they provide to keep track of schedules and photos without going on site. However, we found they don’t update it at all. Initially a 2 week project became more than 2 months even though they end up just doing electrical work. They said we took off so many big jobs from the contract so they don’t have much money to make. Then they’re not happy about us and avoid our calls and emails.

Since we have such a bad experience, I can’t recommend to anybody.

Brad did a great job on my condo kitchen floor where the stack had backed up and Rotorouter gouged the hardwood in the kitchen. Brad found a really good ceramic tile match and stayed with the workman till the job was complete. You are the only reno company I feel comfortable to recommend to my clients, and when I say I have used you and was really happy with the work it means a lot more.

Service provided was excellent. One of the more professional aspects of T-ROC was they were on site when they said they'd be on site. Timelines were good and any deviations from the original plan and quote were clearly explained.

We are really happy with the renovation. We found TROC to be honest, friendly and reliable. In some ways they became family fixtures during the 2 months they were working here!