The Renovators Of Canada

Home Additions
Markham ON L3R 5B4
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Home Additions
The Renovators Of Canada
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Reviews for The Renovators Of Canada

Average customer rating:
9.1 10 (146 reviews)

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Gail f.
Gail f.
2 reviews Guelph, ON
10/10

Flooring installation

I am extremely happy with the work done. The quality of work and attention to detail was excellent. I would highly recommend your services.

Approximate cost of services:
$1,300.00
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Company Response

Thank you Gail, we enjoyed working with you!

Private User
Private User
Private User reviews Toronto, ON
2/10

Bathroom renovation

Bathroom finally turned out ok but took months to complete with many issues. Some good trades but staff were very inconsistent and unreliable. I’d rather spend a little more then deal with these issues.

Approximate cost of services:
$22,000.00
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Company Response

Sorry, not sure who this is or what the issues were. If this is a real customer, issues could have all be resolved with communication. The T-ROC Team.

Linda in York
Linda in York
1 review Toronto, ON
10/10

Complete home renovation

After a year of planning our fairly significant renovation, we engaged with a contractor to begin work in Sept 2017. After a short time, we expressed concern with the progress made as well as, the workmanship and quality with parts of the renovation. After enlisting the help of Perry (President, TROC) and Todd (Project Manager, TROC, York North branch) with wanting to make our renovation “right”, we engaged with this team to continue completing our renovation. From the get go, they were focused on us, the customer and our expectations, and immediately put our minds to ease. They executed on the plan, maintained regular communications, and said and completed what they claimed they would. A special mention needs to also go to John, who corrected many mistakes that were made with the previous contractor and his workmanship and quality is bar none. We were also very pleased with Dan and the other trades that were brought in to complete our renovation. We are tremendously grateful to Perry, Todd, and team for resurrecting our renovation and for helping us realize our vision. We couldn’t be happier and would not hesitate to use this team (TROC, York North branch) again or to recommend to family and friends.

Approximate cost of services:
$120,000.00
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Company Response

Thank you very much for the review Linda. It was an absolute pleasure working with you and Pauline. Your house has been beautifully transformed into an open and welcoming place, a place you can feel proud off when you walk through the front door. If there is anything we can do with you in the future please give us a call. Todd and the T-ROC team.

A in Markham
A in Markham
1 review Markham, ON
10/10

Bathroom renovation

Job was completed in timely manner. Workers cleaned up at end of each day. Project manager was very clear on what was to be done and ensured work was as perfect as possible. Some small issues were resolved quickly even if it meant redoing existing work. In summary, i would recommend this company and also plan to call them when i have future renovations to do.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the review. We look forward to working with you on the next renovation. We hope you enjoy the new bathroom as much as we enjoyed working on it.

All the best,

THE T-ROC MARKHAM TEAM

DMM in Markham
DMM in Markham
1 review Markham, ON
10/10

Basement Renovation

Removal of hot tub and sauna and laundry room remodel Very professional courteous knowledgeable renovators who keep job site clean. They are on time and extremely responsive to our requirements

Approximate cost of services:
$20,000.00
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Company Response

Thank you for the kind review. It was an absolute pleasure. We hope you enjoy the newly renovated space. We look forward to working with you in the future.
All the best,
Dennis and The TROC Durham and Markham Team

Private User
Private User
Private User reviews Toronto, ON
1/10

Bathroom reno from hell

I'm not happy about having to write this, but I honestly wish someone had warned me before hiring TROC to do my bathroom.

I should mention at the start that I believe this may be a Toronto TROC based issue only.

I'm just hoping this blurb can help someone else out there avoid the trouble I encountered with these people.

In a nutshell, my experience with the Toronto TROC team was about as pleasant as going through a nasty divorce. Seriously. Just. Awful.

My bathroom reno took 10 weeks to complete and went waaay over budget. Like 50% over their highest original estimate. They originally told me it would be a 3-4 week job.

I realize renos can often last longer and cost more than originally expected. I was even prepared for this. I live in an older home. Stuff happens. I know.

But the amount of extra time they took, and additional money they charged me exceeded the point of being ridiculous.

Absolutely nothing went right on this job. Nothing.
It took them 10 weeks to renovate a standard bathroom in a Victorian house with no changes to the original location of the toliet, sink or shower.

They had to reframe my entire bathroom twice because they did it so poorly the first time. They had to lay down the floor tiles 3 times, and put in a heated floor twice before they got it right.

I could go on and on but I won't. Some parts got even worse.
It was just ugly.

On the bright side, Perry, the owner of the company, is a true professional and a gentleman. In the end he made sure everything got re-done professionally.

For every misstep the TROC team made, they made a correction. Sometimes it had to be done two or three times, but it got done. I really appreciated that. It just felt like pulling teeth though.

So here is my advice to you: unless Perry himself is overseeing your renovation (which in my case he wasn't) I'd stay as far away from these guys as possible--especially if you're in downtown Toronto.

There's a team here using the TROC name that I don't feel come close to producing the type of work that Perry has built his well earned reputation on. At least they didn't at my place.

Like I said at the start, I wish I didn't have to write this. I'm honestly not a complainer by nature, and have never written a review on anything before--good or bad. It's just not what I do.

My experience with TROC in Toronto was just so awful I couldn't in good conscious let someone else fall into the same situation I did.

I should also note that this work was done one year ago, so perhaps they have a new team in Toronto.

Approximate cost of services:
$40,000.00
3 of 3 people found this review helpful.
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Company Response

Hi Howard Brull, we apologize for what has happened. We do pride ourselves in our work and your 10 year warranty still stands. I appreciate your candid review and it makes me even more vigilant in ensuring the quality of the brand and that our operators are inspected and reviewed regularly. We changed our T-ROC Toronto operator approximately 3 months ago to ensure all customers receive the consistent quality we are known for. A couple points to mention, once we did the demo of your washroom your entire washroom floor was rotten and needed to be restructured resulting in additional time and we did retile the floor 2x, the reason was because the heated floor failed. Nuheat floors stepped up and replaced the floor (a great company), but we did have to remove and retile it. We do appreciate your feedback, Perry Curiston

pmcdowell in Unionville, Ontario
pmcdowell in Unionville, Ontario
3 reviews Markham, ON
10/10

Bathroom renovation (with a tub to shower conversion)

We are not new to home renovations, having done our whole main floor last year. We really wish we had known about The Renovators of Canada then as our experience this time around has been so much better.

From our initial consultations with Pina, through to the end of our project which was lead by Sean, it has been a pleasure working with these professionals. They have been careful to listen to what we want, confirming every detail throughout the whole project in an effort to ensure that the final product is exactly what we envisioned. We received online daily records with photos and received timely responses whenever we had a question or a comment of our own to post. Our renovation has come in on budget and on time.

The workmanship was well done. When there was a small glitch (there was only one), it was rectified right away. In particular, the tiling, which was a main feature of our renovation, was done with care, precision and an artist's eye -- our thanks to Luiz for doing such an excellent job!

All the people who worked in our home treated it with respect and care -- the job site was always clean at the end of the day and when the job was finished, you would never have known we had just gone through a renovation (other than the fact that our bathroom has been beautifully transformed!)

I wouldn't hesitate to call TROC again (and probably will) nor would I hesitate to recommend them to others. Our thanks again to Dennis and his whole team for such a positive experience!

Approximate cost of services:
$18,000.00
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Company Response

Hi Pat, thank you very much for the kind words. It was a pleasure working with you and the outcome of your bathroom is absolutely gorgeous. We will look forward to your next Reno. All the best to you and enjoy the new space.
Dennis and the T-ROC TEAM

abecker
abecker
1 review Baden, ON
10/10

Basement renovation including stairs, trim, window and door jams.

The basement is now completely finished and it looks great. Justin from The Renovators of Canada (T-ROC) did an amazing job. He had great attention to detail and made sure everything was done right. We are very happy with the final product and will use T-ROC again and recommend them to our friends and family. If you have renovations to do, make sure you give them a call.

Approximate cost of services:
$4,000.00
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Company Response

Thank you Adam, quality and service are our top priority. We appreciate your business very much. Robbie, Justin, and the T-ROC Waterloo team.

Jakob in Toronto
Jakob in Toronto
1 review Kitchener, ON
10/10

Kitchen and 2 Bathrooms

We started out with a complete renovation of out kitchen. We were so impressed with the work done that we decided to let T-RoC also do our 2 Bathrooms and we were not disappointed. It was a pleasure having them in our condo. They were very professional, friendly and the work was top notch. We will certainly call on them again if we need other work to be done. If we are ever asked by friends if we can recommend someone for a renovation, T-RoC will be the first we will be mentioning.
Again, great work!!

Approximate cost of services:
$14.00
0 of 1 people found this review helpful.
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Company Response

Thankyou Jakob! It was awesome working with you. You have a beautiful condo! Robbie and the T-ROC team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Renovators Of Canada

Why choose The Renovators of Canada?

For over the past 20 years our focus on customer experience has helped The Renovators of Canada grow to locations in Durham, Aurora, Stouffville, Markham, Vaughan, Toronto, Hamilton, Guelph, Kitchener, Waterloo, Barrie, Oshawa, Oakville and Cambridge.

Unique to the industry, The Renovators of Canada provides a 10 year warranty on all craftsmanship. This home renovation warranty protection was established to provide peace of mind as home and business owners contemplate renovating a personal or commercial space.

T-ROC is a fully licensed and insured including WSIB. Other affiliations include memberships with the National Kitchen and Bath Association, CARAHS, Better Business Bureau.

We have a proven track record working with our customers with full transparency in every aspect of your project. Can’t be present all the time during the renovation process? No worries, we have specialized client software that allows you to see the entire schedule and pictures as the project happens in real time. We care for your home like it’s our own and always conduct ourselves respectfully and professionally.

With our motivated and innovative professionals we will transform your house and make your dream home a reality. Visit our website at www.trocanada.com

CATEGORIES
Home Additions, Structural Engineering, Architects, Condominium Renovations, Design/Build, Design/Project Management, Renovation Advisors, Kitchen Planning & Renovation, Kitchen & Bathroom - Cabinets & Design, Home Office Renovation, General Contractors, Framing, Excavation, Drafting Service, Demolition, Carpenters, Bathroom Renovation, and Basement Renovation
PRODUCTS
Custom Homes, Home Additions, Kitchen Cabinets, Kitchen and Bathroom accessories, Flooring, drywall, Light fixtures, tiles, hardwood flooring, engineered wood flooring, windows, doors, garage doors
SERVICES
Home Additions, Kitchen Renovation, Bathroom Renovation, Basement Renovation, drywall, tiling, granite, custom cabinetry, painting, basements, Renovation Consulting
BRANDS
Bain Ultra, Ultra Bath, Artisan manufacturing corp, Azzura, Blanco, Brizo, Caesarstone, Cambria, Caml Tomlin, Contrac, Delta, Diamastone, Doors & More, Oduravit, Elkay, Emtek, Fairmont Designs, Foremeost, Franke, Grohe, Hansgrohe, Insinkerator, Oceana, kallista, Kindred, The Bold Look of Kohler, Maax, Maax Collection, Mirolin, MOen, Motiv, Mr. Marble, Native trails, Newport Brass, Novanni, Olsonite, OS&B Palmer Industries, Panasonic, Price Phister, Robern, Ronbow, Runtal Radiators, Slik portfolio, Soma Foremost, Sonoma Forge, Sterling Portfolio, Stone Forest, Supreme, Lighting,Thermasol, Tidal, Kroy Surfaces inc., Richelieu, Silestone, Toto, Victoria Albert, Warmly Yours Radiant Heating, American Standard
STYLES
Classic, Modern Contemporary, Victorian, mid century modern, Cape cod, French Colonial, Custom
SPECIALITIES
Home additions, Kitchen Renovations, Basement renovations, Bathroom renovations, Income properties, Home upgrades, house flips
WEBSITE
https://www.trocanada.com
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheques, Visa, Mastercard, Debit, email transfer
LICENSES
Fully Licensed
MEMBERSHIPS
Service Pro Contractors, Trusted Pros
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
5000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year waranty on craftmanship.
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