Linda & Steve are amazing! This is a bit repetitive, as so many have reported the same experience. Our 7-year old Whirlpool Duet was non-responsive. Door lock light flashing, drain pump running (but no water in machine), no other lights on, no buttons responsive.
On a Saturday, of course. And a new puppy, and renovations to house complicating our lives. We so don't need this. (Do need clean clothes though...)
Got through to Linda on first call, and she talked/texted me through getting the door unlocked, getting diagnostics to clear the machine's brain. Took multiple tries, but she (and Steve on the line to her) had patience with me. And right now, the machine is doing a wash! Correctly.
Did I mention NO CHARGE? Free. Over an hour's time, on a Saturday, no charge. (HomeStars won't accept free on the form, so I put $1.)