The Custom Deck Company

Decks
Markham ON L3R 2V1
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Decks
The Custom Deck Company
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94%

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Reviews for The Custom Deck Company

Average customer rating:
9.5 10 (190 reviews)

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Andrea in Toronto
Andrea in Toronto
1 review Toronto, ON
10/10

Back Deck & Last minute project

Dany and his team built our backyard deck last summer and I found them to be professional and very skilled. They also helped us out in a jam on a last-minute project that was above and beyond what they typically do. I have nothing but good things to say about this company.

Approximate cost of services:
$10,000.00
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Company Response

thank you Andrea, working with you was a great experience,
Dany,

Private User
Private User
Private User reviews Toronto, ON
10/10

Deck and stairs

Danny was one of the quickest to respond when I pinged a half-dozen Homestars contractors, and his estimate for the work was almost bang on the final price. Deck was a mix of composite and cedar, and while there was one issue that I didn't catch on the initial drawings, Danny was able to adjust the design to my needs even after some of the work had been done. Because of my changes the project took an extra day, but I am very happy with the strong, attractive end-product.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

thank you for trusting the custom deck company.
happy to know that you're satisfied with the deck.
pleasure working with you,
Dany,

Private User
Private User
Private User reviews Toronto, ON
7/10

One back deck, one second story deck

Apology accepted. My error in thinking you had done deck gates before. Had no idea this was a new product for you. You should have said. The materials and my choices of railing were from the Trex website as was my idea of the gate. Assumed you were aware of the Trex options since it is the product you recommended.
http://www.trex.com/products/railing/aluminum-gates/
Thanks for your kind follow up.
-------------------------------------

Note Deficiencies Corrected, but it took the post below to get them back. I have increased the rating accordingly but it took 13 months of effort and the post below to get there.
-------------------------------Original Post ---------------------------------
This work was actually done in 2015. It involved removal of an existing second story deck, and replacement. I also had a large back deck added replacing a small one. Two issues arose. Firstly the back deck contract/ specs/ design drawing had a gate on it to keep children and or pets in. I have now waited 13 months for this gate which was paid for in full (my mistake). Despite countless emails, many calls, many promises and many explanations/ excuses - to date not gate. I was even made to feel like I was the problem or a nuisance in Dany's last response. That was the last straw after over a year of waiting. Even a patient person has limits.
The second issue is two loose (very loose) fascia boards on the second story deck after the first winter. The screws went right through the expensive plastic wood. I was told to take a photo and someone would be out in a week to fix it. No one showed. I suffer from neuromuscular disease and have a disability so can't get up on a ladder to fix it. The work is not bad (delays at times) but not bad. The two outstanding issues do not match the cost of the work and do not match the ratings on this site which are a bit high given my experience.
I have tried to be patient - but after 13 months, this review is well earned by this contractor.

Review has 1 previous version
Approximate cost of services:
$40,000.00
2 of 3 people found this review helpful.
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Company Response

just wanted to let you know that i take full responsibility on the delay to repairing the loose fascia board, I'm sorry.
with regards to the gate to this day i have no idea why did i commit to supplying and installing a product i never deal with, i guess i was trying to be nice,
i had no control over the time it took the manufacture to provide the gate. (i guess it was a very small job and they were not in a rush)
but please let not forget the 2 beautifully and professionally installed composite decks.
customer satisfaction is key to our success and i failed to do so in your case.
my apologies.
Dany.
Custom deck,

10/10

Remove old deck and build a new one

My wife and I would like to thank Dany and his crew. We are extremely happy with the new deck and would highly recommend Dany. They were professional and reliable. Special thanks to the wonderful crew of Matt, Dino and Jimmy. They were amazing. The work site was left clean and tidy. The deck looks amazing. Their sense of humour was amazing even while working in temperatures of 32 degrees plus. Thanks Dany. Mary and Peter

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

thank you Peter and Mary.
it was my pleasure,
Dany,

HomeStars
HomeStars
4 reviews Toronto, ON
10/10

Fencing our common backyard

Dany was great. His estimates, his craftsmanship and his contract were all nice. His crew did a great job. They were on time and equipped with the right tools. Dany came, measured the yards and gave an accurate estimate of how much we as neighbors had to dole out and that was it. No hassles to deal with and work was completed on time. They also cleaned up after the work was complete. Overall performance was great. Professionalism demonstrated.

Approximate cost of services:
$3,000.00
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Company Response

thank you,
your satisfaction is key to our success,
Dany,

Stephen
Stephen
5 reviews Toronto, ON
10/10

Fence and gates

The job was done on time and with care and attention to every detail. Dany was a pleasure to deal with and his crew was masterful. I couldn't ask for more.

Approximate cost of services:
$4,000.00
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Company Response

thank you Stephen.

Erin O'Brien in Scarborough
Erin O'Brien in Scarborough
1 review Toronto, ON
10/10

Deck Project

The high rating for The Custom Deck Company is well-deserved! Dany, Peter, and Tom were a pleasure to work with. They listened to my concerns and addressed them, building a sound, attractive deck exactly to my specifications. Peter and Tom were pleasant, professional, efficient, and tidy––even in 35-degree weather. What a great bunch of guys. Highly recommended by someone who is notoriously hard to please.

Approximate cost of services:
$7,500.00
0 of 1 people found this review helpful.
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Company Response

Erin, thank you so much, your satisfaction is key to our success.
enjoy your deck, enjoy your summer.
Dany,

JG from Toronto
JG from Toronto
3 reviews Toronto, ON
10/10

decking

I would highly recommend Dany and his crew Peter and Tom. My deck looks amazing. They were very professional,reliable and completed the job on time. Dany’s suggestions for lighting added the finishing touches to make my deck look beautiful. Thank you Dany.

Approximate cost of services:
$10,000.00
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Company Response

Janice, your great taste in colours made our job much simpler and easier.
thank you for choosing the Custom Deck Co to build your deck.
it was a pleasure.
thank you,
Dany,

kqdw
kqdw
1 review Toronto, ON
9/10

New backyard deck

We were very pleased with the service we got from Custom Deck and are really happy with the end result. Dany understood how we wanted our deck to look and had good suggestions about the best way to go about it. The team (Peter and Tom) arrived when Dany said they would, and worked hard for over a week in the July heat. We had a couple minor concerns during construction and when we brought them to Dany's attention, they were resolved immediately. Peter and Tom tidied up well at the end of each day and also at the end of the job. The deck is exactly what we wanted -- looks beautiful and is very well built. We would gladly recommend Custom Deck to family and friends. Thanks Dany and team - well done!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you Kate for trusting the custom deck company.
It was a pleasure working with you.

Claude M
Claude M
2 reviews Toronto, ON
10/10

Deck replacement

From start to finish, this company was a class act. Got a very good feel from the owner Dany when he arrived to give us an estimate on site. He explained all the options for the work and the types of materials that were available. We settled on a combination of pressure treated wood for the skirt, Trex composite decking material for the deck itself and the railings and a nice privacy wall.The tearing down of the old deck and placement of the supports was actually done while we were away on vacation.The team that built the deck was very efficient, polite, professional, and always cleaned up after themselves at the end of the day. They kept us informed as to the progress of the project on a daily basis.Two weeks in to having the finished deck, we could not be more pleased with the results. We are sure that it will be a great deck for years to come.

Approximate cost of services:
$18,700.00
1 of 1 people found this review helpful.
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Company Response

Thank you Claude. The guys really enjoyed working on building your deck.
Your choice of colors was great simple and tastefully chosen.
Thank you.
Dany.
Custom Deck.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Custom Deck Company

Serving the Greater Toronto Area since 1987, The Custom Deck Company has worked with countless clients around the city. Whether your next project is a deck, fence, or backyard structure, Custom Deck will help you find a solution that works for you.

All of our professional staff has at least 10 years experience in quality deck development. Our designers have the creative expertise to plan the deck you've been dreaming of. The Custom Deck Company offers reliability, creativity, and affordability to ensure the new extension of your home... feels like home.

CATEGORIES
Decks, Fences & Gates, and Gazebos & Sheds
PRODUCTS
Pressure Treated, Western Red Cedar, PVC and all type of Composite, Brazilian Hardwood (Ipe & Tiger wood)
SERVICES
Decks, Cabanas, Trellises, Pergolas, Retaining walls and any other residential wood project you may have
SPECIALITIES
Decks, Fences, Gates, Cabanas, Trellises, Pergolas, Retaining walls and any other residential wood project you may have
WEBSITE
http://customdeck.ca/
YEAR ESTABLISHED
1987
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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