First contacted 12 years to quote a new roof on an old house we had just moved into that needed obvious work. City 1 was only contractor to suggest a few key repairs instead. Were so impressed, we used them 5 years later when it came time to do a new roof (right on schedule they recommended). Now, 7 years later, we were experiencing a new problem related to the soffits (not an issue with their roof). Came out day after we called, checked it out, made a simple fix to solve the problem, and wouldn't take any payment for it (approximate cost above is what I expected to be charged). Talk about service - cannot recommend highly enough!