Leak started on Sunday afternoon. I turned off the water and Googled a Plumber. Read reviews on this company and called them. They said they wouldn’t be able to come until the Monday around 1:00 p.m. I not only got a call from their office that he was on his way but he showed up almost on time. His name was Matt and he was very thorough. He discovered the leak was coming from the electrical box on the tank, not the heating coils and he immediately flipped the circuit off. He was very helpful, advising me it was probably still under warranty but explained it would be Tuesday before he could replace the tank as he had to find one first. Tuesday morning he was there on time, with the tank and replaced it with no issues. It was still under warranty but I was told that due to unscrupulous plumbers, this tank company now needed more proof to confirm there was a leak, so I would have to pay for it and wait for the refund. So, now I wait for the refund, not from Matt but from the manufacturer.
I would recommend his company to others. I just wish I’d received a more detailed invoice so I knew how much my rebate from the tank company would be.