Viktoria Professional Movers

We never used movers before and read of horror stories in regard to damage, actual costs far exceeding estimates etc. We were extremely pleased with this company. The movers were on time, worked their tails off, super polite, wrapped and handled all our goods with care. The move was from the Windsor area to the Collingwood area. The estimate provided for the move was accurate - no surprises. The movers completed packing our home one day and said they would meet us at the storage facility (5 hours away) the next day at 8:30 a.m. I was shocked when I drove to the storage area the next day and there were the two trucks and movers. Our belongings were in storage for three months and we moved into our new home last week. Not a scratch on anything. We also received an immediate refund for the moving blankets we used while our furniture was in storage. Great company, super staff and good experience.

I moved from Calgary to Vancouver Island. From my very first contact with Viktoria Moving - to ask about pricing and availably to after the movers were done unloading - it was a great experience! Very easy to work with, professional, reliable, careful and exceptional service. I did a lot of research in choosing a moving company and contacted many - happy with my decision.

I sold my house in Calgary and had to move out bu March 25. I bought a house in Kemptville, ON, occupancy date August 1. I was not sure which mover to use. I search the internet and read reviews. I got 3 quotations for reputable movers, the best one was Viktoria.
The moving day came, they packed what were not packed by us. everything were cover with thick blankets. Work done by 3 person. For a 2 bed room house they pack every necessary thing and loaded to a truck. I visited their facility in Calgary, it was very impressive.
I had to arrange for a 5 months storage with them in Toronto. Price was very reasonable. On August 10 after my house was ready I had all my belonging shipped from their Toronto warehouse to Kemptvile, Ontario.
Everything were good except one office chair was broken but they replaced it very quickly, and they did not add extra charges. What they charged me was exactly what they quoted me.
Thank you Patrick and Maria for all your help. Keep the good work.

I have used multiple moving companies and these guys were amazing. By far the best. Everything a solid company should be; professional, punctual, listens, responds to questions quickly.
(Isn't it crazy that's not the norm with moving companies?!)
Maria who coordinated the move is on top of things and is always willing to answer any questions.
The movers - they're strong, fast and so polite. True gentlemen! Small example - apologizing to pedestrians for blocking the sidewalk (for a few minutes) while they're carrying a massive couch.
I highly recommend their services.

Viktoria movers helped me move to my new home and stored my furniture in storage for a couple months while my new place was getting built. Nothing but great things to say about them. Punctual, very professional and quick to get back to me. I would definitely recommend them for anyone looking for movers!

I moved from Toronto to Vancouver in Sep 2017. It was a big move and we decided on Viktoria Movers after interviewing a number of different companies. They were not the cheapest, but we opted to go with the best given the size of the move.

Unfortunately, the move resulted in damaged furniture (a custom sectional sofa) and missing furniture (bed slats). The movers were perplexed by the missing slats, claiming to not know where they went. After several weeks of phone calls and emails, they admitted that they did not know where they were. Ultimately, I was forced to purchase replacement slats from the manufacturer and seek compensation from Viktoria. It took over 6 months for them to e-transfer me $156 for the cost of the slats.

The damage to my sectional sofa was in the form of extensive scratches all over the surface of the frame. For some reason, it appears that they did not wrap this piece of furniture before placing it on the truck. It looks to have been dragged around on hard surfaces, resulting in the scratches. I sent photos to Viktoria and inquired about the insurance coverage which they had assured offered full coverage when I was looking to hire them. They were unwilling to respond to my emails about this issue, much less offer to repair or replace the furniture. I did not even receive an offer for a discount on the move (which cost nearly $6000).

UPDATE: Aug 8/18

Upon reading this, I was contacted by the company owner, Maria, the same day. It seems there is a communication short-circuit between the office in Calgary I was contacting for resolution and their head-office, who were unaware of my complaint.

Maria rectified the situation in regards to my missing items the same day to my satisfaction, restoring my opinion of the company. With a 'fix' of the communications issues form the Calgary office, I would definitely recommend Viktoria.

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I had a great initial impression with Viktoria: great crew who picked-up in Toronto, great crew who delivered in Calgary.

However, it was noted at the time of delivery (on their paperwork), that my expensive Dyson vacuum was missing, and subsequently another box of miscellaneous items. They noted this and ensured it would be delivered right away, claiming it was simply missed when packing my goods on the truck for final delivery. That was end of June - 5 weeks later I have still not received said items and they have stopped returning my calls (many attempts a week to connect and resolve).

Unless you can afford to risk the loss of your goods, I cannot recommend Viktoria "Professional" Movers.

This team of hard working men were the best part of our move. In all my years I never hired a moving company but with 3 kids and cold weather I knew I needed help. From the point of first contact Andrey was quick to respond and answer all my questions. I received a quote and hired then for my move. My move was complex with a pickup of stuff in chestermere then calgary and then to another home in Calgary. I have never seen a team work so well without complaints. My floors were protected as well as mattresses and televisions. I can't say enough good things about then. We are slated to move again soon and I will be hiring them again! Shannon and Tai Sato

When I say Viktoria Movers go above and beyond I really mean it. I have engaged Viktoria Movers on several occasions and just when I thought their services couldn’t get any better - they surpassed themselves. From my first contact with Maria and Andrey I knew I was in the hands of seasoned professionals, true to their word their crews were courteous, smart and efficient. I have very high standards and believe me when I say I would and have recommended them without a moments hesitation.

We do not recommend Viktoria Vanlines and will not use them in the future.

We engaged with Viktoria Vanlines for our last move because of some positive reviews on HomeStars' s website. However, we realized after our move that we overpaid. When an organization/employer is paying (i.e relocation), Viktoria's high cost is irrelevant to the people moving. In our case, we paid 100% out of our pockets ($2000 - this includes $100 tips).

Our move was a consolidated one because it was considered a "small" move (this means multiple pick up and drop off in order to fill the truck).
We were told that the truck will be at our home at 8.00am but did not show up until 2.45pm. Had I not taken the initiative to phone, I would not have known that the driver was scheduled to pick up a load 45 minutes away from our home at 10.30am (which means it would have been impossible for him to be at our place at 8.00am)

Upon delivery, we were told 12.00 noon the next day but the driver arrived at 12.45pm (again was not told of the lateness until I initiated the phone call). A bit frustrating....

We had no dishes, glasses or breakables - just a few large bedroom items and boxes so we expected the move to be quick and simple - nothing to dismantle! We felt that too many hours were wasted on non productive folding blankets, placing tags on items (which we paid for).

The dynamics of this lucrative business is complicated and the right hand does not seem to know what the left hand is doing (this is my perception based on our personal experience). There is (1) a sales person/rep., (2) an office clerk who charged my credit card, (3) a driver and (4) finally a customer service person. We had interaction with all 4 groups and information varied significantly!!