I was very satisfied with the overall service we received from Elite for our Bosch Dishwasher. From my first phone call they kept me informed via email and Text as to the time the Tech would be arriving. The Tech Jeff was also very prompt, courteous and knowledgeable. He diagnosed the problem right away, informed me of all costs that would be involved and explained he would need to order the part and make a 2nd visit to install it. This was on Thursday October 7th, and as this was the Thanksgiving weekend, they had not received it and so was informed via email of this on Wednesday October 13th. They Texted and called me on Friday October 15th to say they would be coming on Monday October 18th between 9:00am and 12:00 noon and Jeff arrived at about 10:15am and before 11:00 am we had our dishwasher back in service.