Joe is amazing and can be recommended without hesitation. I had a persistent problem over several months with wasps somehow getting into my basement. The first pest control service I consulted had no luck figuring out the source of the problem. A nice guy, but the gist of it was that he could help me only if I could tell him where the nest was. This was precisely my problem! I called a second pest control company and had the good luck to be referred on to Joe. He spotted almost immediately a squished wasp in a tiny crack above the chimney cleanout. We sealed off the area, but the wasps continued to get in, obviously somehow down the chimney. In the end, Joe solved the problem by vacuuming up as many wasps as he could around the top of the chimney (took about an hour), and then dusting with an insecticide down the chimney. A total of three service calls, a real remedy for the problem, and his rates are VERY reasonable. I appreciated so many things about his work. He is clearly a real problem solver, he doesn't propose expensive treatments, and he is not quick to use any toxic solutions unless he has to. He is reliable, punctual, and also a very nice guy.