Joe was super responsive to our call. He came within the day and did a thorough inspection of our home. We thought what we'd seen was a fat mouse. Joe was very knowledgeable and explained why he believed it was one or more rats. He explained our different options and was very generous with the amount of poison he gave us. (I know he was generous because I've used Orkin and another company before and felt like we were getting good bang for our buck, so to speak.) Would use him again.