Lusso Design (Entry Doors & Door Inserts)

I don't even know where to start this review since I have had the pleasure of working with Andrew since Aug. 2021! CALL HIM (or text or e-mail) IF YOU ARE LOOKING FOR AN AMAZING, ONE OF A KIND ENTRY DOOR FOR YOUR HOME WITH A CUSTOM TOUCH! If you don't get through, call again! lol. His work ethic and craft and knowledge are worth the extra effort! I remember getting through to him last out of all the company's I called but based on the reviews I saw and the quality of his work, he was the one I was most intrigued to speak with.

Andrew excels in customer service (he is the CSR, lol), sales (he can talk your ear off about any type or door or components of a door), and he is so knowledgeable and passionate about the work he does that I knew he was the right individual for the job.

If you don't want to deal with ten different individuals when looking for an entry door for your home, and you want a personal touch with expert craftsmanship and quality, then Andrew and his company is the place to go! I would recommend his work to anyone and would not hesitate to use his services again (in 30 years since our new door will last forever, lol)

From beginning to end, my 7 month journey with Andrew was definitely one of a kind but man it was so worth it in the end. First off, he does everything!! Which yes can require some patience, but it's 90% (or higher) a good thing. He takes your call everytime you call (not a CSR) and while he may be busy at times, when you do get through to him he can talk your ears off for days about doors! He knows everything there is to know about a door and it's complementary pieces and basically he can answer any question you have!

This is what really stood out to me about Andrew. The personal touch was there and great customer service. I was not calling into a customer service rep, and then having a sales person call me back and answer my questions (which a lot of times did not get relayed correctly, or there was a disconnect). With Andrew, he sells the doors, he answers all your questions about them and, oh yeah, HE ALSO INSTALLS THEM! Man of many gifts I tell you.

Honestly, a lot of the delay was due to supple chain issues which everyone knows about during the pandemic and of course raw material costs ever fluctuating. Andrew kept me in the loop about all of this the entire time (which was great) and compared to a lot of other big box outfits, a lot of his materials and sample work is online (on a cloud, or on instagram) so it was easy enough to access a lot of the doors he had done and draw inspiration from them.

We made so many changes to the door weather it was the interior colour, the trim, number of sidelites, etc. but Andrew is so patient and willing to make any change. He's all about the customer service. He even mocked up a couple of sketches and after some back and forth we finally landed on the perfect drawing of a door! Now time for the install.

We took a couple of months to finalize the design and Andrew let us know it would probably be another 2-3 months for the door install, which was expected as the other door manufacturers were telling us the same. Andrew visited our place once we confirmed everything and took measurements to make sure everything was aligned and ready to go once the door was manufactured. We even visited the place where the door would be made which was a great added touch and helped me clarify a few details (i.e. seeing and feeling the doors in person definitely makes a difference!)

Finally on a warm March day it all came together! No shocker here Andrew got here on the morning and starting chipping away. He was professional and courteous the whole time up until the installation day where he was here well past 10pm making sure everything looked as perfect as it could in our eyes (and his, lol). He is a perfectionist, but he just has a passion for what he does and it shows in his work.. Fanciest entry door in the whole neighborhood and that is in big part thanks to Andrew !