Jodi and her helper came to open the pool. They left and said they'd be back because the water line was low and it needed time to fill before fitting our solar blanket that we'd paid for. They NEVER said there would be another charge for another visit as the water hadn't been filled in the pool. How's that a reason to come back 4 days later than they said they would and charge us an extra visit fee + clips for a new pool solar blanket (we were given one price and charged more!). This team is NEVER on time, rarely completes a job- they're sloppy and unprofessional. I don't recommend them and won't be using them myself again.
- Approximate cost of services:
- $700.00
- Company Response
Hello Mario this is Lenni rsponding
I'm sorry you found our services to be disappointing this season as the past 7 years you've been a great client, also the client whom calls constantly with questions nonstop ever season and we gladly respond to immediately by phone, text or email when you do. In response to your comments above let me clarify again your services so that the readers of Homestars can get the full picture here as to what yours claims are about.
Our pool opening charges are $325 plus HST as they have been for the past several years with no increases. You pool has a water bag cover on it over the winter, therefore once the cover is removed the water lever is below the skimmer and the system cannot be started immediately as you need to fill the pool up with your garden hose to the correct level so that we can return and start the system up once the pool is full to the correct level. During the follow up service call we send 1 technician to start your system and also include a vacuum of your pool as needed and balance your water chemistry at no extra cost to you.
When you ordered a solar blanket it is not included in the opening cost, nor the follow up courtesy call to clean your pool and start the system up. This is a additional charge as we explained via email for a service call. The additional clips that hold your solar blanket on was $11.99 as your old ones were not in good condition and needed to be replaced. The service call was $89 for 2 technicians to go over to your home and remove the old solar blanket and unscrew the old clips and reattached the new clips and solar blanket. We also custom cut your solar blanket so that it would properly fit inside your pool so it would last longer than the one you bought and installed a few years back.
As for your comment about us never being on time, we never give out a exact time, only a date and say we will call you once were on our way over as each pool has several different situations and some take longer than other for various reasons. As a example, you yourself have left your own power breaker turned off in the past by mistake so we could not turn your system on when we returned, however you didn't get a invoice for those times as a courtesy of a simple mistake you made however I'm still paying my staff to sit there and wait for you to return home to provide us with power although our email at the beginning of the season states what all is needed before we get there as a check list for you.
As for Jodie (my wife) or any of our staff here at Premier Pool Group whom all have a minimal 5 years experience before we hire them, they all complete their jobs as our call sheets indicate if there is any further work required or not, everything is cleaned up before leaving and they are all professional and in uniforms.
We hope that we can resolve any issues you may have however if you decide to not use our services any more we wish you all the best with your new provider and I personally want to thank you for the years of service you've allow us to work on your pool.
Lenni Walton