Our story all started back over the winter when we purchased a new 'older' home that had an inground salt water pool in its backyard. Purchased during the winter, we had to purchase sight unseen at the Seller's word; having received confirmation that another pool company had serviced and closed the pool the fall prior. After taking possession and with the weather improving, I didn't know where to turn, having never operated a pool myself prior. I begin searching for help. I called one company that came by and 'assessed' our pool, walking around with their hands in the pockets most of the visit; looking with their eyes only and charging me $60 for the assessment. I was not comfortable with their 'hands off' attitude and their labour charge for performing no labour. I continued my search and I found HomeStars.ca
Lennie's Premier Pool Group came out on top; with a steady stream of 10/10 reviews that sounded too good to be true. I hestitated, seeing that Lennie was based out of the west end of the GTA; but his HomeStar.ca profile showed that he serviced Markham. I emailed him and he responded. I phoned him and he answered. I asked him for answers and he gave them. He arrived to assess our new pool and got his hands and feet dirty; I can assure you; in freezing water at the bottom of my pool in March; his assessment; attempts to fix our liner and open our pool; and in the end, after numerous visits and attempts; arranged for a custom liner measure and installation. This wasn't in our move budget; but Lennie assured us that it was the 'best' direction for us. Lennie has explained everything he has done; provided me, the home owner, the education that I needed; has 'held my hand' through the first two months of pool ownership and has impressed my wife and I the entire time with his dedication to his clients.
I know that despite Lennie's very busy schedule; he has time to take my calls and answer my emails when I need advice or direction.
Without hesitation, I endorse and would recommend Lennie to anyone with a pool that needs help, needs advice, needs quality service and quality workmanship. Thank you Lennie. I know that you'll be there for us now and in the future.
We expect to be calling Lennie back at the end of the season to take advantage of his Custom Safety Pool Cover Installation and Closing Deal.
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- Company Response
Thanks for the review here on Homestars.com, if I may say so, your pool was definately one of the best stories I can tell this year, me standing in 3' of freezing cold water for 2+ hours trying to find & repair every little hole that would show up in March & April, even during a snow storm lol, thats a first! You know first hand,and thanks a million for the warm coffee and towel. Like most real estate calls I receive, there are many issues that are not always seen before the purchase. We did try our best to salvage the old liner for 1 more season but the old liner was a sure challenge, I am glad you decided to have a new one installed as this summer is looking like your family is going to be spending alot of time swimming. I want to thank you also for letting our kids play together while we worked away to get the project finished on time & on budget as quoted. We have been extremely busy this year as we are every summer, if there is anything we over looked or you have a question about, please feel free to call or email me and we will gladly help you out anytime.
I hope you enjoy your pool for many years to come and I do look forward to installing your new safety cover also this coming fall. Have a good one!
Premier Pool Group