ST Taylor was dispatched to our residence for this work task. ST Taylor was punctual, clean, respectful, diligent and hard working throughout this service call. ST Taylor engaged in this operation as best he could, but unfortunately the repair issue could not be performed at this time. ST Taylor was very quick to consult and have a representative from RH? come to our residence to further assess the situation. ST Taylor was extremely caring with his finishing process that included the hot water tank re/re, fixture(s) pressure checks, clean up and the operation progress from start to finish. If ST Taylor maintains this level of service representation, he would be a valuable, sustainable asset to the ASG. Also, kudos to ST Simpson who provided assistance today for this service call. ST Simpson reflected the same quality characteristics as ST Taylor in representing the ASG. Although the task at hand could not be repaired, I was comfortably assured by ST Taylor that we would not be left hung out to dry, but rather a consultation between RH? and the ASG Managers would undertake to produce a viable solution to our situation. ST Taylor kindly assured myself that the ASG would be with me through the future processes. I would not hesitate to recommend either ST's and /or the ASG to anyone seeking mechanical servicing. Professionalism, honesty and integrity appear to provide the foundation for the Ashton Service Group and their respective employees.We the Lichtwers, retain all the faith in the ASG and their affiliates to enable our situation to still be repaired as quickly, efficiently, and with as minimal water service disruption as possible. Thank- you and God Bless! Sincerely yours, Henry Lichtwer (serviced homeowner).
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- Company Response
Thank you Henry for your feedback of Taylor and Simpson and how thorough they were from beginning to end. It is very appreciated to hear from customers on how our service technicians are.