Ashton Service Group

Plumbing
140-4631 Shell Road Richmond BC V6X 3M4
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Ashton Service Group
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79%

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Reviews by rating (past 12 months)
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Ashton Service Group

Average customer rating:
8.8 10 (93 reviews)

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Raymond in Vancouver
Raymond in Vancouver
1 review Vancouver, BC
0/10

Toilet and Shower repair

I have called Ashton for a rental townhouse of mine when my tenants complaint about shower and toilet issues mid of Aug/2017. The response was quick and they were able to dispatch a guy within few days but things went down hill from there.... The guy they sent as per my tenant said was inexperienced and broke a couple of my tenant's bottles. The plumber was there for total of 4 hours and not able to fix neither the toilet or the shower. According to my tenant, the plumber actually went out to buy more parts during the 4 hours of time and charged me for it. The plumber called me at the end of 4 hours and told me the company will have to order new parts in order to fix my issue and they will send someone more experienced.

I called Ashton right after and tried to follow up with the issue. Ashton's response at the time was the parts is going to take a week or so to arrive and will contact me when parts arrive to schedule another appointment.

Waited for 2 weeks before calling in again and Ashton told me the parts got delayed and now we are looking at another week or so..... It was not till mid of Sep/2017 they called back to schedule another appointment to go back to my rental property. This time I did not hear any call after I scheduled the appointment and I was under the impression that everything was taken care of and I did not have to pay for this visit as I complaint about my last experience.

It was not until yesterday that my tenant texted me saying neither the toilet or the shower was fixed.... all they did when they visited the second time was to take a few pictures and told my tenants that they need more parts and will be in contact with me to figure this out. My tenants were furious thinking I was ignoring their request for the last month or so and wanting to move out.............. I had to pay them $400 rebate to make them stay... Got someone else to fix the shower and toilet which costed me $131 and 1 hour of the person 's time (honestly don't know what Ashton's people was doing)!

You would think that was that....Wait, today I received a bill in the mail for amount of $169.05 from Ashton for their second visit. For them to come my rental property to take a few pictures and then finding out they need more parts! Wow, I mean I just waited for 1 month for them to order parts and now this! Also, charging me when it is them that came unprepared? Wow, I was just amazed by how insulted I am.

The servicing worst experience I ever had in my life.

Tried calling in the month of Aug/Sep to complain to the manager and the receptionist kept on telling me that there are already notes regarding my complain on file and someone will get back to me on it. Till today, I have not received a call from them.

If Ashton Service Group is looking at this... feel free to look up account #143437 as per the invoice you sent.

Do not recommend to anyone ever!

Approximate cost of services:
$513.45
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Company Response

Hi Raymond,
Thank you for taking time to speak with our residential manager. I would like to apologise again for the service you received as this is not the level of service we aim to deliver.

Thank you for taking time let us know where we can improve, your comments are valuable to us.

Again, I would like to offer my sincere apologies and trust that our resolution to this matter is satisfactory.

KL in Richmond
KL in Richmond
2 reviews Richmond, BC
10/10

Furnace replacement

The team did a great job. Tyler K, Mike L and Aman are come on time and clean up was done. I felt my concerns and questions were answered promptly. I am very happy with the end result so far and would recommend this company without hesitation.

Approximate cost of services:
$0.00
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Company Response

Good afternoon KL,

Tyler, Mile and Amen are a great team, arent' they? I will be sure to share your review with them; they love hearing from our customers!

Jackie L. in Vancouver
Jackie L. in Vancouver
1 review North Vancouver, BC
10/10

Toilet repaired!

Our daughter accidentally flushed a toilet roll holder down our only toilet last night. Six plumbing companies told us we'd have to replace our toilet (at a cost of $550-800). Jason C. got the roll holder out this morning with a vacuum thingy and some other handy tools at a fraction of the cost, and we are very very happy.

Approximate cost of services:
$135.00
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Company Response

Hi Jackie, thank you for the kind words! I will be sure to let Jason know what an amazing job he did.

Thank you again and please don't hesitate to call us if you need anything.

robert.shachtay in Richmond
robert.shachtay in Richmond
6 reviews Richmond, BC
10/10

home repair

Ross was excellent he found my leak right away. It was coming from garburator seal. He replaced it quickly and efficiently. He booked me an appointment to repair my rattling pex. Thanks again Ross job well done.

Approximate cost of services:
$349.00
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Company Response

Thank you for the review! Ross is one of our best plumbing technicians. I will be sure to share this review with him.

Thank you once again for choosing Ashton.

Private User
Private User
Private User reviews New Westminster, BC
1/10

Sewer Drainage Camera & Estimate

I called them and specifically stated that I wanted them to bring a sewage line camera to scope the drain and they said fine, that they would. Long story short, it took them a very long time to arrive and when they did, they did not bring a camera scope. The young man spoke to me for over two hours before any camera was brought out to the house by a second worker and in the end the problem was not solved. I had to pay $600.00 for the experience. I did however receive a DVD of my problem for my $600.00. I do not recommend this company to anyone.

Approximate cost of services:
$600.00
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Company Response

Good afternoon, I'm sorry to hear about your recent experience. If you can please email me at info@ashtonservicegroup.com with your name and address, I will be more than happy to look into this for you.

Customer satisfaction is our #1 priority at Ashton. Please allow me to look into this issue for you.

Gary K in Etobicoke
Gary K in Etobicoke
2 reviews Toronto, ON
10/10

All around great job

Wes and Xavier installed a Samsung ductless air conditioner for me and although I haven't had a chance to use the unit much, everything seems great. Really nice looking install and they didn't complain about waiting a little bit while my electrician fixed his mistake.

Approximate cost of services:
$5,500.00
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2/10

Request for certificate re piping connections for insurance co

We contacted Ashton as our insurance co requested confirmation of the connections we had with poly b piping . The plumber checked the house wrote out certificate and charged us $300. We are pensioners and were shocked at this amount . We have cancelled our contract with Ashton as this is not the first time we have found them to be expensive .We previously used this company for a problem our daughter had and In fact it turned out to be a city problem that the city would pay for. And they wanted 900 for that when it was poor service. We realize we should not have used them again . Some lessons take longer to learn !

Approximate cost of services:
$300.00
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KIM S in
KIM S in
1 review Vancouver, BC
10/10

Installation of air conditioning

The team I worked with did a great job. Completed job on time and clean up was done. I felt my concerns and questions were answered promptly. Drywall is still needs to be completed, but Im confident this portion of the job will be completed to my satisfaction. I am very happy with the end result so far and would recommend this company without hesitation.

Approximate cost of services:
$30,000.00
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Raymond Siu in Toronto
Raymond Siu in Toronto
8 reviews Toronto, ON
10/10

Garborator Replacement

I called Ashton Service Group on Tuesday and they had someone out to my place to look at the Garborator by Thursday. Since he could not un-jam it, he had a replacement in his truck and installed it right there on the spot. Very fast, very professional, definitely would recommend them again!

Approximate cost of services:
$700.00
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Liz K.
Liz K.
5 reviews New Westminster, BC
10/10

Furnace Maintenance

Had our yearly furnace maintenance done. Excellent job by Ming. A thorough inspection of plumbing was done as well. Ming answered all our questions (and there was a lot of them). Highly recommended!

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Ashton Service Group has been in business for 29 years and has earned an excellent reputation for our 100% customer satisfaction by doing it right the first time every time.
Ashton Service Group's hand-picked team members are dedicated professionals who share the company's vision for excellence. We only have licensed and certified technicians and registered apprentices.
We can help you with your plumbing, heating or cooling needs for your home. We proudly service Metro Vancouver from our office in Richmond BC.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, Plumbing, Solar Panels, and Solar Water Heating
PRODUCTS
We are not a wholesaler or retailer of parts or materials. We are a service company that can supply and install the brands you want or make recommendations on what product would best fit your needs. We do not offer duct cleaning or service fireplaces.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
http://AshtonServiceGroup.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
All cities in Metro Vancouver
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
One year Ashton Service Group labour warranty
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