Ashton Service Group

Amazing! My faith has been restored in the "Trades." "Ming" was professional and honest. Up to date correspondence; respectful; and quality service. I will call "Ashton" for all of my issues and highly recommend them to all. Very, very impressed!

Benny was very professional, knowledgeable, and honest. My furnace stopped working over the weekend. Called Ashton. It's lucky that Benny was on call. He came to my house and quickly identified the failed parts after troubleshooting. He also corrected some non-optimal setup from the original installation. It was really good experience.

I became a member after this service as I wanted to be Ashton customer going forward.

I have called Ashton for a rental townhouse of mine when my tenants complaint about shower and toilet issues mid of Aug/2017. The response was quick and they were able to dispatch a guy within few days but things went down hill from there.... The guy they sent as per my tenant said was inexperienced and broke a couple of my tenant's bottles. The plumber was there for total of 4 hours and not able to fix neither the toilet or the shower. According to my tenant, the plumber actually went out to buy more parts during the 4 hours of time and charged me for it. The plumber called me at the end of 4 hours and told me the company will have to order new parts in order to fix my issue and they will send someone more experienced.

I called Ashton right after and tried to follow up with the issue. Ashton's response at the time was the parts is going to take a week or so to arrive and will contact me when parts arrive to schedule another appointment.

Waited for 2 weeks before calling in again and Ashton told me the parts got delayed and now we are looking at another week or so..... It was not till mid of Sep/2017 they called back to schedule another appointment to go back to my rental property. This time I did not hear any call after I scheduled the appointment and I was under the impression that everything was taken care of and I did not have to pay for this visit as I complaint about my last experience.

It was not until yesterday that my tenant texted me saying neither the toilet or the shower was fixed.... all they did when they visited the second time was to take a few pictures and told my tenants that they need more parts and will be in contact with me to figure this out. My tenants were furious thinking I was ignoring their request for the last month or so and wanting to move out.............. I had to pay them $400 rebate to make them stay... Got someone else to fix the shower and toilet which costed me $131 and 1 hour of the person 's time (honestly don't know what Ashton's people was doing)!

You would think that was that....Wait, today I received a bill in the mail for amount of $169.05 from Ashton for their second visit. For them to come my rental property to take a few pictures and then finding out they need more parts! Wow, I mean I just waited for 1 month for them to order parts and now this! Also, charging me when it is them that came unprepared? Wow, I was just amazed by how insulted I am.

The servicing worst experience I ever had in my life.

Tried calling in the month of Aug/Sep to complain to the manager and the receptionist kept on telling me that there are already notes regarding my complain on file and someone will get back to me on it. Till today, I have not received a call from them.

If Ashton Service Group is looking at this... feel free to look up account #143437 as per the invoice you sent.

Do not recommend to anyone ever!

The team did a great job. Tyler K, Mike L and Aman are come on time and clean up was done. I felt my concerns and questions were answered promptly. I am very happy with the end result so far and would recommend this company without hesitation.

Our daughter accidentally flushed a toilet roll holder down our only toilet last night. Six plumbing companies told us we'd have to replace our toilet (at a cost of $550-800). Jason C. got the roll holder out this morning with a vacuum thingy and some other handy tools at a fraction of the cost, and we are very very happy.

Ross was excellent he found my leak right away. It was coming from garburator seal. He replaced it quickly and efficiently. He booked me an appointment to repair my rattling pex. Thanks again Ross job well done.

I called them and specifically stated that I wanted them to bring a sewage line camera to scope the drain and they said fine, that they would. Long story short, it took them a very long time to arrive and when they did, they did not bring a camera scope. The young man spoke to me for over two hours before any camera was brought out to the house by a second worker and in the end the problem was not solved. I had to pay $600.00 for the experience. I did however receive a DVD of my problem for my $600.00. I do not recommend this company to anyone.

Wes and Xavier installed a Samsung ductless air conditioner for me and although I haven't had a chance to use the unit much, everything seems great. Really nice looking install and they didn't complain about waiting a little bit while my electrician fixed his mistake.

We contacted Ashton as our insurance co requested confirmation of the connections we had with poly b piping . The plumber checked the house wrote out certificate and charged us $300. We are pensioners and were shocked at this amount . We have cancelled our contract with Ashton as this is not the first time we have found them to be expensive .We previously used this company for a problem our daughter had and In fact it turned out to be a city problem that the city would pay for. And they wanted 900 for that when it was poor service. We realize we should not have used them again . Some lessons take longer to learn !

The team I worked with did a great job. Completed job on time and clean up was done. I felt my concerns and questions were answered promptly. Drywall is still needs to be completed, but Im confident this portion of the job will be completed to my satisfaction. I am very happy with the end result so far and would recommend this company without hesitation.