Ashton Service Group

Plumbing
140-4631 Shell Road Richmond BC V6X 3M4
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Plumbing
Ashton Service Group
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75%

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Reviews by rating (past 12 months)
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Ashton Service Group

Average customer rating:
8.8 10 (93 reviews)

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Caro in Richmond
Caro in Richmond
1 review Richmond, BC
0/10

Heat pump rooftop

A second inspection by Ashton revealed a frion leak on one of the units. The technician recommended we plug the leak and woild have to pay for the very expensive frion replacement but should continue working for a few more years. We had a mild winter and did not use the heat pump and when i used it this year noticed that the heat was not working still. Had Ashton service the units and same technician found the frion completely evaporated again and claimed that we must have been using it, which in fact we never did. I asked to have a quote to replace the unit and also a call from the owner to discuss expectations. After a few weeks no word from anyone. I decided to contact them again and was told i would have someone call me shortly. Again, its been two weeks not a word. Talk about terrible service!

Approximate cost of services:
$3,000.00
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Company Response

Hello Caro,

We would like to see what happened and where the ball was dropped. Please send us an email to info@ashtonservicegroup.com with your name and address and we can look into the history of the service calls.

Private User
Private User
Private User reviews Richmond, BC
10/10

Hot Water Tank Replacement

HWT was 15 yrs old. Ron helped me choose one that would fit in the tight space and serve our needs. Mark Peters installed it. On time, always very courteous, well informed, clean up afterwards.

Approximate cost of services:
$1,100.00
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Company Response

Thank you for picking us to put in your hot water tank. Ron and Mark P. are great representatives of our company and we are glad to see you are pleased with the results.

coastal-604
coastal-604
3 reviews Vancouver, BC
9/10

Full mechanical replacement

We called Ashton as our house needed a new boiler and domestic water heater. We have heated polished concrete floors on the main level and baseboards on the upper. We opted to install a combi unit to reclaim some space and for the efficiency.

It took a few phone calls to get Ashton out, but when they did it worked out very well. From first quote to final deficiency adjustments the process went smoothly.

The mechanical installation was done by Rob and he did a great job. The install is very clean and he engaged the project with patience and professionalism. He had to return a few times to make a few adjustments and everything was fine.

I feel I can trust Ashton to be there into the future. Good plumbers are super hard to find. Ashton is the best we've used so far.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for taking the time to write this review.
We are pleased that you decided to use us as your contractor for your new boiler and hot water heater and that Rob did an exceptional job for you.
Please do not hesitate to contact us should you have any questions.

kathleen  from West Vancouver
kathleen from West Vancouver
1 review West Vancouver, BC
10/10

plumbing service

We called Mark about leaking water in the basement. He came out within an hour late on a Sunday night and was excellent to work with. I would highly recommend Mark @ Ashton!

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Kathleen,
Thank you for taking the time to write a review for Mark. We are glad that he was able to help repair the leak in your basement and arrived at your place in a timely manner.

Fraser from Vancouver
Fraser from Vancouver
1 review Richmond, BC
10/10

Plumbing

I had an under the slab leak .Tim and Randy replumbed my downstairs. They arrived on time,gave me a quote , proceeded with the work , tidied up and even washed my floor. Great Work!!!Thanks

Approximate cost of services:
$2,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Fraser for having Tim and Randy at your home to do the repair. Glad we were able to repipe the underground piping to your liking.

zoe in mount pleasant
zoe in mount pleasant
3 reviews Surrey, BC
10/10

Furnace repair

Our furnace stopped putting out heat. I was able to schedule an appointment with Ashton quickly on the phone; though I didn't realize you could schedule on-line for a discount. Anyway, scheduling was quick and easy. Justin W. arrived at his scheduled time and was able to diagnose the issue within 30 minutes. He presented us with a bill for labour and parts. He was able to pick up the parts within an hour and had the furnace fixed within 30 minutes of arriving with the parts. He was professional and polite; he left our furnace area as he found it. I have used Ashton a few times now and been pleased with all of their service techs. I will use them again in the future.

Approximate cost of services:
$320.00
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Company Response

Thank you Zoe for your review of Justin's service call last week. We are glad we are doing things right to have you call and use us again! Have a great week ahead.

Herb from Vancouver  from Vancouver
Herb from Vancouver from Vancouver
2 reviews Vancouver, BC
10/10

Furnace heating service

John provided informative and comprehensive service. He diagnosed the problem quickly and explained our heating/furnace problem as he resolved the problem. John was pleasent, informative, and demonstrated his expertise very professionally. He took time to explain the installation of a shut off valve in our basement that was scheduled for a future date after completing the heating service. John was careful to not dirty our home by choosing to enter the work site from outside rather than walk through our home. Likewise, he was careful to wear booties while in our home. John was professional, informative, respectful, and friendly. He left us feeling confidant that Ashton was a good choice for taking care of our plumbing and heating needs into the future as we joined the Gold Membership program previously.

Approximate cost of services:
$49.00
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Company Response

Thank you Herb for your thorough review of the service call that John attended to. We are glad that he helped solve the heating issue were experiencing and we look forward to serving you if you need us in the future.

Chris Healy from North Vancouver
Chris Healy from North Vancouver
1 review North Vancouver, BC
10/10

Furnace/Water Heater Service

I cannot speak highly enough of the service we have received from Ashton Service Group over the years. Today, for example, Tim Moffatt - Service Specialist- arrived exactly at the time arranged and carried out service and repairs to the furnace and water heater in our new property promptly and efficiently. In the same visit, he checked out all relevant appliances and drains, and offered professional advice with regard to future maintenance, including perimeter drainage. Throughout his visit, Tim was professional, polite, courteous and, above all, thorough. We were delighted to see him again, and would not hesitate to recommend him, or Ashton Service Group, to anybody in search of plumbing/heating assistance.

Approximate cost of services:
$600.00
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Company Response

Thank you for your review of Tim. He is one of our most senior expert technicians and it shows through in your review. We are happy that Tim was able to assist you.

Lesley M from Richmond
Lesley M from Richmond
1 review Richmond, BC
10/10

Heating repairs

After our renovation last year we discovered that our radiant hot water heating was not working on our main floor. Fearing the worst that our new hard wood floors had to be removed to fix the problem we were relieved to know it was a part that needed replacing in conjunction with our boiler... Patrick D was amazing, helpful, informative. He took the extra time to show us how to utilize all our thermostat zones for even temperature heating throughout the house. While Patrick was here we mentioned we were having leakage from our one year old washing machine that the warranty just conveniently expired the day of the leak. He took the time to call the owner of Ashton Service to ask who he used for his personal appliance maintenance needs and passed that information along to us. We were so impressed with the company that we invested in a yearly maintenance plan.
I wish Ashton Service Group offered more services as I would use them of all of our needs.

Approximate cost of services:
$385.00
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Company Response

Thank you for your review.
We are pleased that Patrick helped solve your radiant heating problem and provided you info to repair your washing machine. Cheers.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Ashton Service Group has been in business for 29 years and has earned an excellent reputation for our 100% customer satisfaction by doing it right the first time every time.
Ashton Service Group's hand-picked team members are dedicated professionals who share the company's vision for excellence. We only have licensed and certified technicians and registered apprentices.
We can help you with your plumbing, heating or cooling needs for your home. We proudly service Metro Vancouver from our office in Richmond BC.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, Plumbing, Solar Panels, and Solar Water Heating
PRODUCTS
We are not a wholesaler or retailer of parts or materials. We are a service company that can supply and install the brands you want or make recommendations on what product would best fit your needs. We do not offer duct cleaning or service fireplaces.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
http://AshtonServiceGroup.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
All cities in Metro Vancouver
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
One year Ashton Service Group labour warranty
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