Ashton Service Group

Plumbing
140-4631 Shell Road Richmond BC V6X 3M4
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Plumbing
Ashton Service Group
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75%

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Reviews by rating (past 12 months)
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Ashton Service Group

Average customer rating:
8.8 10 (93 reviews)

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Gilbert Lam from Richmond
Gilbert Lam from Richmond
2 reviews Richmond, BC
8/10

Plumbing and Mechanical Service

Ashton Service Group is a professional plumbing and mechanical company. Their technicians are knowledgeable and well trained. The job was going smoothly and efficiently. The rate is reasonable. I am happy with their work.

Approximate cost of services:
$200.00
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P. Munton from Richmond
P. Munton from Richmond
1 review Richmond, BC
10/10

Installation of New Toilet

I was very impressed with my recent service from Ashton Service Group. Taylor H. was very punctual, helpful, efficient, neat and clean. He was also very helpful and informative in explaining the pricing and value plans. I would not hesitate to use the Ashton Service Group again and I would recommend them to my friends and family.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for allowing Ashton to service your home. If you have any questions, please feel free to contact us at any time!

Henry Lichtwer from Surrey
Henry Lichtwer from Surrey
1 review Surrey, BC
10/10

Residential main water line intake leak chase/repair

ST Taylor was dispatched to our residence for this work task. ST Taylor was punctual, clean, respectful, diligent and hard working throughout this service call. ST Taylor engaged in this operation as best he could, but unfortunately the repair issue could not be performed at this time. ST Taylor was very quick to consult and have a representative from RH? come to our residence to further assess the situation. ST Taylor was extremely caring with his finishing process that included the hot water tank re/re, fixture(s) pressure checks, clean up and the operation progress from start to finish. If ST Taylor maintains this level of service representation, he would be a valuable, sustainable asset to the ASG. Also, kudos to ST Simpson who provided assistance today for this service call. ST Simpson reflected the same quality characteristics as ST Taylor in representing the ASG. Although the task at hand could not be repaired, I was comfortably assured by ST Taylor that we would not be left hung out to dry, but rather a consultation between RH? and the ASG Managers would undertake to produce a viable solution to our situation. ST Taylor kindly assured myself that the ASG would be with me through the future processes. I would not hesitate to recommend either ST's and /or the ASG to anyone seeking mechanical servicing. Professionalism, honesty and integrity appear to provide the foundation for the Ashton Service Group and their respective employees.We the Lichtwers, retain all the faith in the ASG and their affiliates to enable our situation to still be repaired as quickly, efficiently, and with as minimal water service disruption as possible. Thank- you and God Bless! Sincerely yours, Henry Lichtwer (serviced homeowner).

Approximate cost of services:
$770.00
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Company Response

Thank you Henry for your feedback of Taylor and Simpson and how thorough they were from beginning to end. It is very appreciated to hear from customers on how our service technicians are.

Ken Fee from Delta
Ken Fee from Delta
1 review Delta, BC
10/10

Repair

Had no heat coming from our furnace. Service Technician Ruben arrived right on time, diagnosed and fixed the problem. He took extra time to show me exactly what had been done, and educated me on the heating system. Prompt, professional and courteous service. The price was very reasonable.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Hi Ken, thanks for choosing Ashton Service Group to fix your furnace. Please feel free to contact us anytime if you need help with anything.

Hartman from Richmond
Hartman from Richmond
1 review Richmond, BC
10/10

Heat furnace inspection

Justin did a great service at our home. On time, good personality, friendly, knowledgable, explained well and completed the job with debriefing. Our confidence in Ashton is strong and we value the relationship.

Thanks and keep doing what you are doing, it's working....

Approximate cost of services:
$0.00
What could this company do to improve their services?
Workshops to educate your key customers
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Company Response

Thank you very much for choosing Ashton. We take pride in our above and beyond customer service. Please call us anytime.

Robert Adams from Vancouver
Robert Adams from Vancouver
1 review Vancouver, BC
10/10

Water Tank Replacement

Service was prompt and on time as it was stated it would be.
Technician, Mark P. was very congenial and professional.
Corrected some errors made in the original installation.
Would highly recommend the Ashton Group to anyone.
R. Adams

Approximate cost of services:
$1,250.00
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Company Response

Robert, thank you for the kind words. Mark P is one of the best!

Liz Engel in Burnaby
Liz Engel in Burnaby
1 review Burnaby, BC
10/10

Plumbing

Second time I've used Ashton. Lucky enough to get same tech, Jeff, both times. He is prompt, friendly and extremely knowledgeable. More so than any other plumbing company I've had working on my furnace/plumbing over the years. Jeff takes the time to explain the ins and outs of repairs/servicing required and basically 'how stuff works'. Good customer service and post-appointment follow-up.

Approximate cost of services:
$290.00
1 of 1 people found this review helpful.
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Company Response

Thanks Liz! We're glad we can help you out over the years. Feel free to call us anytime!

Phoebe Lau from Richmond
Phoebe Lau from Richmond
1 review Richmond, BC
10/10

furnace and humidity control panel

We need our furnace serviced and find out what's wrong with the humidity control panel.
We have always used Ashton Service Group, they are always friendly, professional and many times they went above and beyond just to make sure things are good.
My husband and I trust them and will use them again.

Approximate cost of services:
$400.00
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Company Response

Phoebe, thank you for the kind words. We try our very best each and every time.

CLIFFORD MINTO from TSAWWASSEN
CLIFFORD MINTO from TSAWWASSEN
1 review Tsawwassen, BC
10/10

Boiler replacement

We were advised by Tim M. of Ashton that our boiler was about at the end of its life, he explained to Marlene and I the problem and the long term effect on our heating system if we did not take action in the near future.We agreed with his advise. We have had Tim M. service our house for years. Found him fair reasonable on cost evaluation, Explained why and how,problems should be addressed. Has a very pleasant approach in dealing with people

Approximate cost of services:
$9,000.00
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Company Response

We're so glad to hear that Tim was able to help you out with your heating system. We're very proud of the fact that we provide homeowners with honest advice, every time.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Ashton Service Group has been in business for 29 years and has earned an excellent reputation for our 100% customer satisfaction by doing it right the first time every time.
Ashton Service Group's hand-picked team members are dedicated professionals who share the company's vision for excellence. We only have licensed and certified technicians and registered apprentices.
We can help you with your plumbing, heating or cooling needs for your home. We proudly service Metro Vancouver from our office in Richmond BC.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, Plumbing, Solar Panels, and Solar Water Heating
PRODUCTS
We are not a wholesaler or retailer of parts or materials. We are a service company that can supply and install the brands you want or make recommendations on what product would best fit your needs. We do not offer duct cleaning or service fireplaces.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
http://AshtonServiceGroup.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
All cities in Metro Vancouver
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
One year Ashton Service Group labour warranty
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