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This entry did not meet HomeStars review criteria.
Ashton Service Group is a professional plumbing and mechanical company. Their technicians are knowledgeable and well trained. The job was going smoothly and efficiently. The rate is reasonable. I am happy with their work.
I was very impressed with my recent service from Ashton Service Group. Taylor H. was very punctual, helpful, efficient, neat and clean. He was also very helpful and informative in explaining the pricing and value plans. I would not hesitate to use the Ashton Service Group again and I would recommend them to my friends and family.
Thank you very much for allowing Ashton to service your home. If you have any questions, please feel free to contact us at any time!
ST Taylor was dispatched to our residence for this work task. ST Taylor was punctual, clean, respectful, diligent and hard working throughout this service call. ST Taylor engaged in this operation as best he could, but unfortunately the repair issue could not be performed at this time. ST Taylor was very quick to consult and have a representative from RH? come to our residence to further assess the situation. ST Taylor was extremely caring with his finishing process that included the hot water tank re/re, fixture(s) pressure checks, clean up and the operation progress from start to finish. If ST Taylor maintains this level of service representation, he would be a valuable, sustainable asset to the ASG. Also, kudos to ST Simpson who provided assistance today for this service call. ST Simpson reflected the same quality characteristics as ST Taylor in representing the ASG. Although the task at hand could not be repaired, I was comfortably assured by ST Taylor that we would not be left hung out to dry, but rather a consultation between RH? and the ASG Managers would undertake to produce a viable solution to our situation. ST Taylor kindly assured myself that the ASG would be with me through the future processes. I would not hesitate to recommend either ST's and /or the ASG to anyone seeking mechanical servicing. Professionalism, honesty and integrity appear to provide the foundation for the Ashton Service Group and their respective employees.We the Lichtwers, retain all the faith in the ASG and their affiliates to enable our situation to still be repaired as quickly, efficiently, and with as minimal water service disruption as possible. Thank- you and God Bless! Sincerely yours, Henry Lichtwer (serviced homeowner).
Thank you Henry for your feedback of Taylor and Simpson and how thorough they were from beginning to end. It is very appreciated to hear from customers on how our service technicians are.
Had no heat coming from our furnace. Service Technician Ruben arrived right on time, diagnosed and fixed the problem. He took extra time to show me exactly what had been done, and educated me on the heating system. Prompt, professional and courteous service. The price was very reasonable.
Hi Ken, thanks for choosing Ashton Service Group to fix your furnace. Please feel free to contact us anytime if you need help with anything.
Justin did a great service at our home. On time, good personality, friendly, knowledgable, explained well and completed the job with debriefing. Our confidence in Ashton is strong and we value the relationship.
Thanks and keep doing what you are doing, it's working....
Thank you very much for choosing Ashton. We take pride in our above and beyond customer service. Please call us anytime.
Service was prompt and on time as it was stated it would be.
Technician, Mark P. was very congenial and professional.
Corrected some errors made in the original installation.
Would highly recommend the Ashton Group to anyone.
Robert, thank you for the kind words. Mark P is one of the best!
Second time I've used Ashton. Lucky enough to get same tech, Jeff, both times. He is prompt, friendly and extremely knowledgeable. More so than any other plumbing company I've had working on my furnace/plumbing over the years. Jeff takes the time to explain the ins and outs of repairs/servicing required and basically 'how stuff works'. Good customer service and post-appointment follow-up.
Thanks Liz! We're glad we can help you out over the years. Feel free to call us anytime!
We need our furnace serviced and find out what's wrong with the humidity control panel.
We have always used Ashton Service Group, they are always friendly, professional and many times they went above and beyond just to make sure things are good.
My husband and I trust them and will use them again.
Phoebe, thank you for the kind words. We try our very best each and every time.
We were advised by Tim M. of Ashton that our boiler was about at the end of its life, he explained to Marlene and I the problem and the long term effect on our heating system if we did not take action in the near future.We agreed with his advise. We have had Tim M. service our house for years. Found him fair reasonable on cost evaluation, Explained why and how,problems should be addressed. Has a very pleasant approach in dealing with people
We're so glad to hear that Tim was able to help you out with your heating system. We're very proud of the fact that we provide homeowners with honest advice, every time.
Ashton Service Group has been in business for 29 years and has earned an excellent reputation for our 100% customer satisfaction by doing it right the first time every time.
Ashton Service Group's hand-picked team members are dedicated professionals who share the company's vision for excellence. We only have licensed and certified technicians and registered apprentices.
We can help you with your plumbing, heating or cooling needs for your home. We proudly service Metro Vancouver from our office in Richmond BC.