Ashton Service Group

Plumbing
Richmond BC V6X 3M4
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Plumbing
Ashton Service Group
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83%

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Reviews for Ashton Service Group

Average customer rating:
8.6 10 (105 reviews)

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Maureen Otway from Richmond
Maureen Otway from Richmond
1 review Richmond, BC
10/10

drains not draining

Jason came to see what was the problem. He looked at the kitchen and bathroom sinks, and said they need cleaning. So he did and now all in ok. I even got a thanks you card after!

Approximate cost of services:
$340.00
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Company Response

Hello Maureen,

Thank you for taking the time to write this review for Jason. We are pleased that your sinks have been clean and everything is draining okay.
Have a great weekend.

eugene from Richmond
eugene from Richmond
1 review Richmond, BC
0/10

Furnace

Call Ashton to see why my furnace wasn't starting up and as I guessed the motor was on it's last legs. Service guy estimated $650 or $550 if I purchased their stupid service plan. This estimate had no breakdown of the labour and material (new motor). I protested slightly and said it shouldn't take more than an hour to replace this motor. He said he change a motor recently and took him 3 hours, haha! Was charged the $82 dispatch and visit fee.

I had a friend (who has a gas ticket) replace the motor (cost <$100) and less than 1 hour of his time.

I was told Ashton charges a flat fee to change furnace motors. Okay that's fine, but for $650, there's a lot of profit to be made for a $100 motor. I suggest homeowners shop around before parting with such large amount of money. I'm sure other furnace repair guys (eg independent business owners) would charge much less. Even if you had another service guy show up and have to pay their service fee, it pays to shop around. I understand businesses need to make a profit but this was a rip off.

Approximate cost of services:
$650.00
0 of 1 people found this review helpful.
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Company Response

Hi Eugene,

we are sorry you were not satisfied with your experience with Ashton Service Group. Please contact us at 604-275-0455. We pride ourselves in providing excellent customer service and integrity.

Gilbert Lam from Richmond
Gilbert Lam from Richmond
2 reviews Richmond, BC
8/10

Plumbing and Mechanical Service

Ashton Service Group is a professional plumbing and mechanical company. Their technicians are knowledgeable and well trained. The job was going smoothly and efficiently. The rate is reasonable. I am happy with their work.

Approximate cost of services:
$200.00
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P. Munton from Richmond
P. Munton from Richmond
1 review Richmond, BC
10/10

Installation of New Toilet

I was very impressed with my recent service from Ashton Service Group. Taylor H. was very punctual, helpful, efficient, neat and clean. He was also very helpful and informative in explaining the pricing and value plans. I would not hesitate to use the Ashton Service Group again and I would recommend them to my friends and family.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for allowing Ashton to service your home. If you have any questions, please feel free to contact us at any time!

Henry Lichtwer from Surrey
Henry Lichtwer from Surrey
1 review Surrey, BC
10/10

Residential main water line intake leak chase/repair

ST Taylor was dispatched to our residence for this work task. ST Taylor was punctual, clean, respectful, diligent and hard working throughout this service call. ST Taylor engaged in this operation as best he could, but unfortunately the repair issue could not be performed at this time. ST Taylor was very quick to consult and have a representative from RH? come to our residence to further assess the situation. ST Taylor was extremely caring with his finishing process that included the hot water tank re/re, fixture(s) pressure checks, clean up and the operation progress from start to finish. If ST Taylor maintains this level of service representation, he would be a valuable, sustainable asset to the ASG. Also, kudos to ST Simpson who provided assistance today for this service call. ST Simpson reflected the same quality characteristics as ST Taylor in representing the ASG. Although the task at hand could not be repaired, I was comfortably assured by ST Taylor that we would not be left hung out to dry, but rather a consultation between RH? and the ASG Managers would undertake to produce a viable solution to our situation. ST Taylor kindly assured myself that the ASG would be with me through the future processes. I would not hesitate to recommend either ST's and /or the ASG to anyone seeking mechanical servicing. Professionalism, honesty and integrity appear to provide the foundation for the Ashton Service Group and their respective employees.We the Lichtwers, retain all the faith in the ASG and their affiliates to enable our situation to still be repaired as quickly, efficiently, and with as minimal water service disruption as possible. Thank- you and God Bless! Sincerely yours, Henry Lichtwer (serviced homeowner).

Approximate cost of services:
$770.00
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Company Response

Thank you Henry for your feedback of Taylor and Simpson and how thorough they were from beginning to end. It is very appreciated to hear from customers on how our service technicians are.

Ken Fee from Delta
Ken Fee from Delta
1 review Delta, BC
10/10

Repair

Had no heat coming from our furnace. Service Technician Ruben arrived right on time, diagnosed and fixed the problem. He took extra time to show me exactly what had been done, and educated me on the heating system. Prompt, professional and courteous service. The price was very reasonable.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Hi Ken, thanks for choosing Ashton Service Group to fix your furnace. Please feel free to contact us anytime if you need help with anything.

Hartman from Richmond
Hartman from Richmond
1 review Richmond, BC
10/10

Heat furnace inspection

Justin did a great service at our home. On time, good personality, friendly, knowledgable, explained well and completed the job with debriefing. Our confidence in Ashton is strong and we value the relationship.

Thanks and keep doing what you are doing, it's working....

Approximate cost of services:
$0.00
What could this company do to improve their services?
Workshops to educate your key customers
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Company Response

Thank you very much for choosing Ashton. We take pride in our above and beyond customer service. Please call us anytime.

Robert Adams from Vancouver
Robert Adams from Vancouver
1 review Vancouver, BC
10/10

Water Tank Replacement

Service was prompt and on time as it was stated it would be.
Technician, Mark P. was very congenial and professional.
Corrected some errors made in the original installation.
Would highly recommend the Ashton Group to anyone.
R. Adams

Approximate cost of services:
$1,250.00
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Company Response

Robert, thank you for the kind words. Mark P is one of the best!

Liz Engel in Burnaby
Liz Engel in Burnaby
1 review Burnaby, BC
10/10

Plumbing

Second time I've used Ashton. Lucky enough to get same tech, Jeff, both times. He is prompt, friendly and extremely knowledgeable. More so than any other plumbing company I've had working on my furnace/plumbing over the years. Jeff takes the time to explain the ins and outs of repairs/servicing required and basically 'how stuff works'. Good customer service and post-appointment follow-up.

Approximate cost of services:
$290.00
1 of 1 people found this review helpful.
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Company Response

Thanks Liz! We're glad we can help you out over the years. Feel free to call us anytime!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Since 1986, Ashton Plumbing, Heating, Air has helped residential & commercial property owners in Richmond & Greater Vancouver. We are among the best rated plumbing, heating, cooling, gas repair and install companies. We handle repairs/installs on leaky faucets, broken furnaces, water heater repairs/installs, as well as clogged drains. Ashton Service Group services residential and commercial customers. Our friendly, licensed plumbers & HVAC technicians will come to you in, uniform and shoe covers, to diagnose your problem(s) and discuss available options with you. See why Ashton Service Group is considered one of the best plumbing, heating, cooling companies to work with in Richmond/Vancouver, BC! Ask your friends who have worked with us.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, Plumbing, Solar Panels, and Solar Water Heating
PRODUCTS
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
https://www.callashton.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
Plumbing, Gas, Refrigeration, Heating, Cooling
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
DIPLOMAS
Red Seal
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Industry leading labor and parts warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.