Homes By Avi Inc.

Builders
Calgary AB T2H 0S9
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Homes By Avi Inc.
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57%

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Reviews by rating (past 12 months)

Reviews for Homes By Avi Inc.

Average customer rating:
5.8 10 (109 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
3/10

New House by Homes by Avi

We had our new house built in 2016. All score given was towards their sales, the reps were great and helpful in a timely manner. Our experience with their selection center was absolutely terrible. "Designers" were giving nearly 0 advise, you will be on your own and be ready to pay tons of money for for most of "upgrade" item in full overpriced price on top of your agreement, no credit back. We've been dealing with two of their designs, one left the company in the middle and all the second wanted is to kick our case to the construction.
When it turns into after service the lady we deal with mainly now is "Nicole". You have to follow with everything reported, several times, and wait for her to receive the response from others. After two or three emails if the problem still can't be solved, you will either be told "confirmed with xxx and that's the way it is" or directed to call their sub trades customer service. Aren't we only having only one contract that is with HBA only? Now we're planning to do some work in our backyard and was told that the grading hasn't been approved by the city yet and was not supposed to touch anything or you have to take care of the rest. No one from HBA mentioned the permit hasn't been granted, not when we were asking about the final grading report and found out there could be some problem. If you don't ask, it could be on your own. Be careful!

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

We are sorry to hear that you are unhappy with your experience with us. When issues are brought to our attention, our teams work diligently to address them and provide solutions where we can. You are no exception.
To clear a few things up, any finishing’s that are upgraded are subject to additional costs. That is standard practice and we do not provide credit for any upgrades made in the selections centre.
We would like to sort out your concerns with our service department. In instances where customers are outside of the warranty period, we direct them to our sub trades to see if there is an extended warranty (although extended warranties are not always available). We agree, you are supposed to have only one contact while building, and that’s with us. If we haven’t done our job, we need to make it right.

It would be helpful for us to be able to look at your customer file, so we invite you to call the Edmonton office to discuss further and work towards resolve.

Oh, and your initial designer, Kelly, left on maternity leave and is due back in a few months. Her and baby are healthy and we can’t wait to welcome her back to work.

Chinekwu  in Calgary
Chinekwu in Calgary
1 review Calgary, AB
10/10

Building

March 2016 we were shopping for house. November 2016 we passeased the most beautiful house in the world! Courtesy of homesby Avi. We went to the Nolanhill office 30 minutes after the sales guy remembered our names after 30 minutes without asking us to remind him our names. We knew we will buy from him. Every other until possession felt like we are working with family. Every modification we requested was accommodated. The warranty coordinator has been very responsive to our needs since possession. In fact warranty guys make us feel like she works only for our house given the speed at which she responds to our concerns. We live 5 star experience daily in our new home.

Approximate cost of services:
$665,000.00
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Company Response

Hi Chinekwu,
Thanks for the review. We're so happy you've enjoyed your buying experience and every step along the way. You deserve nothing less than the 5 star experience!

Private User
Private User
Private User reviews Calgary, AB
10/10

Service

Loved the experience, bought in nolan hills. Cory is awesome. Very professional and prompt, always kept us in the loop at every step. Xenia from warranty is prompt to reply and awlays with ways to make is work for people.

Approximate cost of services:
$520,000.00
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Company Response

Thanks you for the review! We love hearing that our customers are happy and our staff made the process easy. We wish you all the happiness in your new home!

Kailash & Kalpana in Calgary
Kailash & Kalpana in Calgary
1 review Calgary, AB
10/10

Property & Service

We bought our home from Home by Avi. They did a great job keeping us informed of the progress, and kept in touch with us to ensure that everything was working well and that we had no areas of concern. Great job from start to finish and even after-sale service.

Now the grading job is left to be done, and we are eagerly anticipating that Avi will provide this job by earliest.

Hats off for everyone: Cory Ferguson, Cathy Wang, Nonie Warin, Xenia D'Souza, Chad Taylor, Nel and Nichole Kemp; all are excellent folks who left no stone upturned for any help. Truly, Excellent Service. You guys rock!

Approximate cost of services:
$545.00
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Company Response

Hi Kailash and Kalpana,
Thanks for the feedback! We're glad your buying experience was what we aim for, and we wish you many years of happiness in your new home.

Mario in Calgary
Mario in Calgary
1 review Calgary, AB
10/10

Newly built home in Carrington NW Calgary

Excellent service and advice given by Anita and Susan at the Carrington Showhomes. Timelines have been met, thorough planning and discussions have happened and the product they build is of the highest quality. I cannot wait until my home is built! Thank you Anita and Susan for everything you have done for me. It has been a pleasure working with these lovely ladies and Homes by Avi all around.

Approximate cost of services:
$600,000.00
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Company Response

Hi Mario, Thanks for the kind words. Our sales staff always aim to be as helpful with home owners as possible throughout the purchasing process. We hope your enjoy your home... once it's ready!

Milan in Calgary
Milan in Calgary
1 review Calgary, AB
10/10

New Home Build

I bought a home from Avi, they did a great job keeping me informed of the progress, and kept in touch with me to ensure that everything was working well and that I had no areas of concern. Great job from start to finish and even after-sale service.

Thank you!

Approximate cost of services:
$385,000.00
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Company Response

Hi Milan,
Thanks for the review. We love hearing from satisfied customers like you. Enjoy your new home!

Private User
Private User
Private User reviews Calgary, AB
9/10

New Home Construction in Maghogany

I took possession of my new home constructed by Homes by Avi in December, 2016. Throughout the whole process I felt that Homes by Avi did their best to provide a quality product, and that their goal was to achieve total customer satisfaction. I am very pleased with the response that I have received, on a timely basis, regarding my questions and concerns. I have total confidence in Homes by Avi that the season work will be completed when the weather permits and that they will continue to address any issues that I may raise regarding the completion of my home. My overall experience with the staff and sales persons employed by Homes by Avi was that they were selling more than just a house, but that they wanted to ensure that I would be comfortable moving into a Home and a new community.

Approximate cost of services:
$423,000.00
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Company Response

Thanks for your review. We're happy to hear your experience with us was what we strive for. We work hard to ensure your happiness and wish you many years of happiness in your new home!

Courtneysanh in Calgary
Courtneysanh in Calgary
1 review Cochrane, AB
10/10

New home build

My husband and I had a great experience with Homes by Avi! Even when we encountered small hiccups such as a discontinued product or products the installers did not deem good enough quality, Homes by Avi quickly found a solution and even an upgrade with no additional charge. All the staff are friendly and quick to respond. we would recommend them to anyone!

Approximate cost of services:
$506,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Courtney,
Thanks for the review! We're committed to providing the best products for your home, and we're so happy you chose us to build with.

Private User
Private User
Private User reviews Calgary, AB
10/10

New house

I bought a singel family house and it's my first house and I love this house. My family and every one love the house spacialy kitchen and 2 saprat living room are amazing.

Approximate cost of services:
$380,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for the review. We wish you and your family many great years in your new home!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Homes By Avi Inc.

After more than three decades of building award winning new houses in Calgary, we can look back and say that we helped build homes and communities and made a significant contribution to the city. It is very rewarding to leave a lasting legacy and to still see happy homeowners after ...
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