- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry to hear that you are unhappy with your experience with us. When issues are brought to our attention, our teams work diligently to address them and provide solutions where we can. You are no exception.
To clear a few things up, any finishing’s that are upgraded are subject to additional costs. That is standard practice and we do not provide credit for any upgrades made in the selections centre.
We would like to sort out your concerns with our service department. In instances where customers are outside of the warranty period, we direct them to our sub trades to see if there is an extended warranty (although extended warranties are not always available). We agree, you are supposed to have only one contact while building, and that’s with us. If we haven’t done our job, we need to make it right.It would be helpful for us to be able to look at your customer file, so we invite you to call the Edmonton office to discuss further and work towards resolve.
Oh, and your initial designer, Kelly, left on maternity leave and is due back in a few months. Her and baby are healthy and we can’t wait to welcome her back to work.