Overall, the quality of the work was great; my ducts are clean and I am satisfied with that work. But there were a lot of details missing that could have made this a perfect 10.
1. On first visit the vent covers weren't put back properly; one was fell and I found on the floor. If there was an issue with putting them back no one bothered to explain it to me, as if I wouldn't notice.
2. The company prides itself with "we're on time or it's free". The workers were 10 min late, which I didn't complain about but there was no offer of apology or even mention of it.
3. I called a few days later about the vent covers and they sent the same people back within half an hour. They spent an hour and a half fixing the problem. While working, I came to find that they used my ladder without asking. It was ok to use but they should have asked first. And it wasn't until I made a comment that they put it back where they found it.
4. They didn't leave things as they found them. While they worked in the basement (which is where I work) they moved a matress and furniture. I had to move them back myself.
5.I had to clean up after them. There was some dirt and dust from the drilling that they did.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- The same level of customer service that is offered when you call on the phone should be offered by the people that come to your home.