Boonstra Heating and Air Conditioning

Heating & Air Conditioning
120 Nebo Rd, #2 Hamilton ON L8W 2E4
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Heating & Air Conditioning
Boonstra Heating and Air Conditioning
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85%

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Reviews by rating (past 12 months)

Reviews for Boonstra Heating and Air Conditioning

Average customer rating:
8.7 10 (387 reviews)

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Nick & Pat in Hamilton
Nick & Pat in Hamilton
2 reviews Hamilton, ON
10/10

Duct Cleaning Service

Thank you to Chris & Cory of Boonstra's. We were scheduled for duct cleaning today and received a call telling us that they would be there within 10 minutes.

Chris & Cory were very courteous and extremely mindful of our home. They did a wonderful job.

Approximate cost of services:
$550.00
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Anthony in Scarborough
Anthony in Scarborough
1 review Hamilton, ON
0/10

constant reschedule

I booked and prepaid for a yearly maintenance call on my a/c and furnace. The first appointment was scheduled for end of May, 2 days before I got a call saying that due to "emergencies" they would have to reschedule and not until July 25th. This morning I get another call due to "emergencies" they would have to reschedule until end of August. will not deal with them anymore. End of August is nearly time to check the furnace, who knows when that would have been.

Approximate cost of services:
$300.00
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Company Response

Anthony, thank you for sharing your recent experience with us. I am sorry to hear that you didn’t feel completely satisfied with the service you were provided. We truly care about your feedback and we work very hard to provide quality service. I would like to connect with you so we can work to resolve any issues. Please call our office at (289)348-0401 and ask for Brad – Operations Manager. Thank you.​

Steve
Steve
1 review Guelph, ON
0/10

Disappointed

I booked Boonstra for an air duct cleaning service and arranged an appointment time of May 24th between 8 and 12. On the morning of the 24th we received a phone call advising they could not attend due to unforeseen circumstance and could only offer a rescheduled date of June 22nd. The circumstances were unfortunate and understandable and I requested if anything earlier comes up if we could be prioritized due to the situation. They assured me this would be the case but we never received any further follow up calls. I called Boonstra yesterday, looking for an update if they would be attending on the 22nd and they advised they had to outsource the service to another company they use and would be attending June 22nd in the morning. Like Boonstra had, we encountered a conflict with the date/time and requested them to attend in the afternoon. Yet Boonstra was not flexible with us, our request and quite frankly were too busy to consider it.

I'm very disappointed with how Boonstra couldn't facilitate any flexibility and seemed to have no care to consider our request. I'm also very disappointed with their communication, not seeing the importance of notifying us that they outsourced the work to someone else.

I would not recommend.

Steve

Approximate cost of services:
$400.00
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Company Response

Steve, We appreciate your feedback, and would like to have the opportunity to make this right. If you can please call our office at (289)348-0401 and ask to speak with me, Brad, Operations Manager. Thank you.​

JadeM
JadeM
0 reviews Hamilton, ON
10/10

fast friendly service

my furnace was not heating and i called boonstra in a panic as my house was freezing, they had someone out within 3 hours and fixed my issue! fast friendly service i would recommend them to anyone with furnace issues and i will be using them again.

Approximate cost of services:
$350.00
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Private User
Private User
Private User reviews Burlington, ON
10/10

Dan and Mike are awesome

“Dan and Mike were two of the most professional individuals I have ever dealt with. They were meticulous in their attention to detail and first rate in their problem solving abilities. The job was completed with the minimum of disruption to the household. bravo! A 5 star plus review. Boonstra is lucky to have two such fine employees within their company.”

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Burlington, ON
10/10

Prompt and attentive

We have a service plan with Boonstra, but have never had to use it other than routine maintenance. We recently smelled gas near our furnace, although it seemed to be working fine. We called and received a service visit the same day. The technician was attentive, thorough and professional. The firm always calls when the technician is on his/her way. Although a lot of customers required service at the time due to having no heat, they still made time for us. They have always been top notch and still are.

Approximate cost of services:
$69.00
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Private User
Private User
Private User reviews Hamilton, ON
10/10

New Furnace and AC

Our furnace packed up unexpectedly so,on the recommendation of a friend we called Boonstra. A technician came the same evening (no after hours extra cost), restarted the furnace but advised us it should be replaced as soon as possible. The technician arranged for Peter from their sales department to visit us the next day. Peter explained all our options thoroughly and checked that the equipment was available. The installation team of Jimmy and Vaughan arrived the next morning and installed the new furnace. Jimmy came back the following day with Mickey to install the new AC.
The whole experience went very smoothly and efficiently, everyone involved was highly professional and friendly. We would definitely recommend Boonstra.

Approximate cost of services:
$23,000.00
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Wray
Wray
0 reviews Burlington, ON
10/10

Furnace repair

Conner came out to repair my furnace as it wasn't working. He trouble shot the problem and had it working in no time. Excellent service, professional, polite, and knowledgeable. Very pleased!

Approximate cost of services:
$73.00
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Cam N.
Cam N.
1 review Toronto, ON
10/10

Service work

Just finished my first experience with Haven Home. The technician was very efficient and knowledgeable. He completed the work and provided me with my options.
Very professional !
I would not hesitate to recommend Haven home heating.
Cam N

Approximate cost of services:
$38,500.00
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Furnace Maintenance

I have never received such poor customer service from a business as I recently did with Boonstra’s Hamilton location. I booked a furnace maintenance appointment with them as a first time customer because they are a well known company so I thought they’d be a safe bet. I couldn’t have been more mistaken. They called me the morning they were supposed to arrive and cancelled the appointment. They couldn’t reschedule it sooner than 3 weeks later. The appointment was booked for the afternoon but my husband decided to book the morning off work so I called Boonstra a week prior to the 2nd appointment and asked to switch it to the morning. The girl said it was no problem and the time had been changed to between 8am-12 pm. The morning of the appointment I called at 9:30 to ask what time my husband could expect them and the girl said “you’re appointment is not until this afternoon”. I explained to her that I had changed the time a week ago and she said she would look into it and call me right back. An hour later I still had not heard back so I called again. Of course this time I got a different person and she told me the same thing. She did however call back and said that the technician would be there in the morning and she guaranteed me that he would be done by 1:30 pm as I told her that my husband has to leave by 1:30 pm. At 12:20 pm I received a call saying the technician was on his way and would be there in 15 minutes. An hour later (at 1:30 pm) we called back as no one had shown up still. This person told me he would be there in 30 minutes. She apologized as I
told her my husband had taken the morning off work and now he was going to have to take the afternoon off also. She told me she would have the district manager call me but of course, I never heard from anyone. The technician did finally show up at 2:00 pm without a word of apology and without leaving the promised “free” furnace filter for the inconvenience of them cancelling our first appointment. Not that I cared about it but still another broken promise. I really expected more from this company since the reviews are mostly very good. However, that was my first and last experience with them. I have told many coworkers, family and friends about this terrible experience and they were also shocked and said they would never use them. Dec. 3, 2021t

Approximate cost of services:
$56.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Boonstra Heating and Air Conditioning

Boonstra Heating and Air Conditioning started in 1961 as a one-man operation out of the basement of Clarence Boonstra’s home on Algonquin Street. Shortly there after Clarence purchased the current location across the road. From its meager yet ambitious beginnings, the company has become one of the largest heating and ...
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