They were the best price for a custom mahogany door and responded quickly to me and seemed quite professional during the selling process, so we placed our order 6 months before the door should have been installed. 3 Weeks before the install date, we could not get communication from them for over a week. We then find out that their product comes from Europe and that there was going to be huge shipping delays, due to "the size of the door". After 6 weeks of delays and stories, they finally come to install it, on Christmas eve and it takes them over 10 hours (until 11pm). The glass in the door was cut wrong so they had to board it up with plywood until the glass was remade. The installers completely destroyed the mortis lock, which had to be re-ordered. The door ended up being damaged by the installers. They had to send a refinisher back to fix the door, twice. They tell me that this was a rare situation, but we feel that they probably work like this all the time.
- Approximate cost of services:
- $10,000.00