The Garage Door Depot

Garage Doors & Hardware
Pitt Meadows BC V3Y 0G4
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Garage Doors & Hardware
The Garage Door Depot
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97%

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Reviews for The Garage Door Depot

Average customer rating:
9.8 10 (206 reviews)

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CraigBillington in Ottawa
CraigBillington in Ottawa
2 reviews Ottawa, ON
10/10

Garage Door and Motor Replacement

When our garage door was broken Greg did not waste anytime coming over to give it a temporary fix while we waited for our order to arrive.
He was easy to communicate with and went above and beyond after the sale to make sure that we were satisfied with the product and his service.

While we do not plan on needing his services any time soon, I would gladly recommend Garage Door Depot to anyone.

Approximate cost of services:
$1,250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Shmitty
Shmitty
3 reviews Ottawa, ON
10/10

Garage Door Opener Install

Greg is professional, courteous and knowledgeable. He took the time to explain the various openers available to me, listened to what I was looking for and made recommendations at different price points explaining the differences of each.

Greg also made adjustments to the door, spring and hardware to ensure the smooth, quiet operation of our door.

I would highly recommend Greg and Garage Door Depot to anyone!

Approximate cost of services:
$599.00
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Mikew Owen in Toronto
Mikew Owen in Toronto
1 review Ottawa, ON
10/10

Garage Door Repair

The cable on my garage door snapped recently due to rust. I called around to get some quote for to have the cable replaced and ran into several services that were obviously sub-contracting the work and charging almost $200.

Greg who owns this franchise in Ottawa was the third place I called. He was friendly, professional and gave me a much more reasonable quote than his competition. He came by on a Sunday and had the door working in no time. He also gave me some tips on how to deal with the rust on the bottom of the my door. I highly recommend him if you run into problems with your garage door. Thanks again Greg! --Mike Owen - Barrhaven, ON

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Chris dyrda in Ottawa
Chris dyrda in Ottawa
2 reviews Ottawa, ON
10/10

Garage Door Repairs/Service

My garage door needed servicing and Greg and his trusty side kick Dodger (a beautiful boxer dog) spend a couple of hours working to get the door ship shape. He was on time, polite and cleaned up after himself....even going so far to mop up some spilled coffee off the drive way. The work was done professionally and I believe I got good value for my money. Would I recommend Greg to friends and neighbours? Yes....in fact I have already done so.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Tony in Surrey
Tony in Surrey
1 review Surrey, BC
0/10

garage door repair

The Garage Door Depot website states that they service all makes and models. I called and had a repairman come. He told me they do not service my type of door. I would have to pay $250 to have the spring replaced, he would have to come back to do the work, and on top of that, I was expected to pay $100 for for the service call today. I called and spoke to a lady who said she was the service manager. She didn`t have any explanation as to why their website states that they service all makes and models, when if fact, they don`t. She told me I was lucky because they normally charge $150 for a service call. This appears to be false advertising, and is certainly very poor service.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 3 people found this review helpful.
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Company Response

Thanks Tony for your review and I am sorry you did not have a great experience with our company. We strive at all times to deliver the highest level of service and support to our customers.

I did review your service experience with the dispatcher, the technician and the service manager involved. To start, we do service all makes and models on the market today. There are older doors out there which any door company would be challenged to service but by and large we can handle most any situation we encounter. In your case you have a unique torsion system on your door called a TorqueMaster. We can replace these systems when they fail however they are costly and don't provide the longer lifecycle that a standard exposed spring torsion system would provide. Thus we don't keep them in stock.

The exposed spring is often what we recommend to customers which is what happened in this case. Our technician offered to "convert" your system from a TorqueMaster to a standard torsion system. This is more expensive than a basic spring change as it requires our technician to replace other components on your door to allow the conversion. The technician did not have with him all components thus would have to return. Under normal circumstance, had you agreed to have us complete the conversion, your initial callout charge would not have been charged to you. We would have simply arranged to return with all parts and completed the job.

I would be more than happy to return to your home and have one of our technicians complete a conversion for you or replace the existing TorqueMaster. If you had us back for this, we would happily credit your first call back to you.

I look forward to making this right with you and getting your door working 100% and safely.

Yours truly. Dean. C. General Manager. Vancouver Branch.

Paul Appell from Ottawa
Paul Appell from Ottawa
2 reviews Ottawa, ON
10/10

Replacement Garage Door

I've been in the Canadian Armed Forces for 25+ years so I've met and worked with hundreds of different people. Greg is, by far, one of the most professional and personable individuals I've ever met. My wife needed some immediate help after our garage door was damaged. Greg came over quickly and spent over an hour (at no cost) getting our door working manually until a replacement could be chosen. Greg provided many different replacement door options, made sure we were extremely well informed, and regularly kept us up to date on the status of the new door purchase. His workmanship is excellent and I would unreservedly recommend him to anyone.

Approximate cost of services:
$2,000.00
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Joel
Joel
12 reviews Ottawa, ON
10/10

Top quality insulated garage door and the quietest motor I've ever heard

Our family recently moved from Toronto to Ottawa, so we have experience installing two garage doors at two different houses in less than a year, which makes us unsuspecting experts. We have had amazing service from Garage Door Depot in Toronto and Ottawa, but the service in our nation's capital was absolutely second to none.
Our door is the strongest, most insulated and most durable we have ever seen.
Our motor is whisper quiet.
The design is modern, crisp and clean.
The price is absolutely reasonable and fair for the quality of product and service.
But what stands out most was the incredible service.
Greg (and his dog Dodger) was warm and friendly, communicative and helpful, affable and accommodating, and thoughtful beyond compare. He talked us through our choices, guided us with respect and was an absolute dream with our toddler daughter who he apprenticed throughout the installation. To top things off, he will be installing our old garage door, free of a charge, to someone on veteran's assistance. That is a quality of person that you don't encounter every day.
We give our strong and unreserved endorsement of Greg's company.

Approximate cost of services:
$1,400.00
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Marcia Spear
Marcia Spear
8 reviews Mississauga, ON
10/10

Replacement of two garage doors.

Quote was given and product supplied as requested and on time.
Installer was efficient, courteous and took away all the debris. I
couldn't be happier with the service, product and efficiency of the company representative who happened to be the installer as well.

Approximate cost of services:
$3,400.00
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Company Response

Thank you so much. We are thrilled you're happy with your new doors and our service. We will share your kind comments with our installer:)

Ronald in Ottawa
Ronald in Ottawa
1 review Clarence-Rockland, ON
10/10

Garage Door Depot & the LiftMaster 8550W

FANTASTIC from start to finish! Greg Darby did a great job on the installation of my LiftMaster 8550W garage door opener. Greg even went above and beyond when he noticed that my light socket was loose and offered to fix it while he was up on his ladder; it wasn't part of the job or contract, but Greg offers SUPERB customer service. He is the one I will call from now on for all my garage door repairs or purchases. His son Tyler was helping Greg and he is as hardworking as his dad. Thanks Greg and Tyler! You guys are great!

By the way, the LiftMaster 8550W is truly a great garage door opener, just like Greg said. I'm glad I took his advice. It is very quiet and I got it connected to my Iphone in a few easy minutes; just follow the instructions ;)

Approximate cost of services:
$560.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Garage door opener replacement

Greg, the owner of the The Garage Door Depot, is a very pleasant, knowledgeable, and honest person to deal with. He did a good job replacing our garage door opener, and I would highly recommend his services.

Approximate cost of services:
$140.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Garage Door Depot

The Garage Door Depot is Canada's largest and only national garage door Sales, Service & Installation company. We have locations in most major cities across Canada.

We offer residential consumer and commercial products and services. So big or small, we're the one company to call!

The Garage Door Depot provides new and replacement garage doors, service for all brands of residential garage doors and garage door openers. We also stock a complete line of garage door parts and accessories. The Garage Door Depot offers a wide selection of garage doors at competitive prices.

The Garage Door Depot® is a proud member of the following professional organizations:

The Better Business Bureau
The Institute of Door Dealer Education and Accreditation (IDEA)
The International Door Association
The Canadian Door Institute
The Canadian Federation of Independent Business

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Residential and Commercial garage doors, Residential and Commercial Garage door openers, accessories and parts. Garage flooring, Bike racks, Apartment Gates, Bike rooms, Fire curtains, Parkade doors, high speed doors, Rolling steel doors, grills and security grills, fabric doors, Bi-fold doors.
SERVICES
Repairs and service of all makes of garage doors and garage door openers, Preventive Maintenance Programs, FREE shop at-home no obligation estimates for new garage doors.
BRANDS
Clopay, Amarr, Martin,Haas, Garaga, Garex, Cookson, Cornell, Dynaco, SDI, ARMORGateMAX, Liftmaster, Linear, Garage Door Depot, and more. Clopay, Overhead Door, Wayne Dalton, Raynor, Cornell, Steelcraft, Steel Craft, Lynx, marantec, manaras, doorlec,
STYLES
Traditional and Contemporary Designs, Carriage House, Coach House, Modern Looks, Custom Aluminum picket style parking gates Commercial steel doors Rolling Steel Doors Rolling Grilles
SPECIALITIES
We specialize in providing the right products for our customers, exceeding their expectations and providing excellent professional service!
WEBSITE
http://www.garagedoordepot.ca
YEAR ESTABLISHED
2005
RETURN POLICY
See branch for details
PAYMENT METHOD
Cash, Debit, Credit, Cheque, Terms
MEMBERSHIPS
IDA, CDI, BBB, CFIB, IDEA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
See product details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.