Gutter Doctor

From our experiences, Gutter Doctor is a terribly unprofessional company that does not understand customer service, at all.
In fact, the company initially denied knowing us and told Homestars we weren't their customers. When I produced emails and the paid invoice from Gutter Doctor, they suddenly remembered us - in great detail, as you can read on their response.

We had Jenner come to our house in April 2012; as per another review, we should have obtained a written estimate. He said he was going to replace the fascia and re-attach the gutter. After he told us that he completed the work in less than two hours, and with no new material used, he left an invoice for $450 plus tax. When we questioned the cost and why the work had not been completed as per our conversation, he told us that "I am expensive".
As I was dissatisfied by his response, I called the office again and asked to speak with the manager. I was told he was "out of town" and would return my call.
On December 22/12 I received a message from the manager James that he would take off our gutter and fascia or send us to collections if we didn't pay. When my wife returned the call, he stated that a follow up invoice was sent (we did not receive it and they could not provide us with a copy) and that I had apparently called him in October to refuse payment - completely false, as my wife and I were in Europe on our honeymoon at the time - December 22/12 was the first contact we received since I left the request for James to call in April - completely unacceptable!
We then again asked for a resolution to the discrepancy between what we were told the work would include and what actually occurred; James refused to come to our home to review the work stating, "I don't have time, I have a life."
He agreed to reduce the original invoice from $450 + GST to $300 + GST, and after I paid it, realizing that we would not get anywhere with this lack of customer service or respect, the updated invoice I received stated that the discount they offered us on the job was due to "bad debt!"
This company is full of excuses, but does not take any responsibility nor are they willing to attempt a "win-win" situation.
We have worked with many companies and trades over the past 12 years, as we own two 100 year old homes. We pay our bills and have never experienced this before.
A sign of a good company is one that is willing to fix their mistakes when they make them, not one that ignores its customers and then 8 months later threatens them.
I would not recommend this company to anybody.

We had a year's worth of spruce and pine needles blocking some of our downspouts and flooding in another section in every big rain. Jenner came, a friendly, pleasant worker, and operated with great skill and speed 2.5 floors up. He arrived at the front door again at one point to ask whether we would like him to trim back the offending branches that were hanging above the gutters. We also had him install shingles flashing around the whole house to ensure that water running down the shingles lands in the gutter and does not travel behind the gutter, where it could rot the wood. I was very pleased with Gutter Doctor sending someone out within a week, and with the quality of so much work. I'd recommend them to anyone.

I have only good things to say about this company. I emailed them to get a quote. The next day Lynn called and gave me some pricing on the phone, it sounded fair so I went ahead. When the worker arrived he inspected the house and told me that I didn’t actually need cleaning done at all and that it was something totally different- just a small adjustment of one of the eavestroughs, so I ended up paying less than I was quoted on the phone! How often does that happen with a service company?! So honest and reliable!

A good thing about this company is that they stand by their work with a guarantee and they have insurance and WCB (I checked). They did a good job for me cleaning out some jam packed gutters on my rental house and reattaching a couple loose gutters. I will use them every year from now on and I recommend them for this kind of work for sure.

I had some loose gutters and fascia way up on the 3rd level of my house and I couldn’t get anyone to fix them until I called Gutter Doctor. They were about to blow off completely on the next windstorm I think. Gutter Doctor is amazing with the work they are able to perform. I wouldn’t ever go up that high! They saved me a big bill by not having to replace them if I could even find someone to do that! Good job guys.

On Saturday September 29 we had our eaves cleaned and repaired by Gutter Doctor and we are writing to let you know what a wonderful employee you have in "Moe" (Mahmoud - spelling?). In these times of labor shortage good workers are hard to find, hard to keep and are seldom appreciated and recognized by their employers. We just wanted you to know what an exemplary worker you have in Moe. Thoughtful, polite and meticulous are just a few of the traits that come immediately to mind.

Would we used Gutter Doctor again? ABSOLUTELY if Moe were once again the representative of your company that you send! He is just great!

Jenner came out to give me an estimate. First mistake was not getting a written estimate (their web page says honest). We required a gutter to be caulked, 1 downspout to be unplugged, 2 splash guards, and a connection to be made into another gutter. The cost 200.00. When he came to do the work, we were away for the weekend. Jenner came on the weekend which was impressive, but he did not complete the work to what we had discussed. A splash guard was not installed, and the connection was not done to what we had talked about. However, the connection did work, so I was willing to let that go. I phoned and talked to the office person who informed me that splash guards cost 40.00. She took my number to have Jenner phone, but he never did. Two months later I get a call asking why I did not pay the bill. I responded that the job was not finished. Jenner came out and the price changed on the splash guard to 50.00. Also, the caulking required 2 screws and a line of caulk for 50.00. Unplugging the downspout was 50.00 dollars. Connecting the other downspout required a 3 inch piece and 2 screws for 50.00. So it seems that any work you have done is an automatic 50.00 base price, which they do not tell you when they come. I am going to pay the bill because I only have myself to blame for not getting a written estimate. Lesson learned. I will never give this company a recommendation to anyone. BEWARE-get a written estimate...50.00 for 2 screws and a line of caulk??? 50.00 dollars for a 3 inch piece and 2 screws??? Which according to Jenner they do not even charge for the 3 inch piece because I offered up a piece that we had here. So 50.00 dollars for 2 screws??? Price change from phone to in person??? 50.00 for unplugging 1 downspout???
Update: Gutter Doctor has graciously installed another splash guard no charge. I still recommend a written estimate so that there are no misunderstandings.