STAY AWAY! They came and quoted me just over $700 to replace an opener and springs, and I paid half upfront. Said they'd schedule it within a couple of days. Six days later, another person comes to complete the job and presents me with a bill that's more than $300 over the balance. When I complained, I was gruffly told to pay because he had another job scheduled and I could call the office to dispute the charges. I immediately called and explained the situation. They seemed attentive and assured me they would get back to me the following day. You guessed it, no call back and when I call the credit card company they said the vendor had already claimed the full amount right after my complaint call. BEWARE!!!
- Approximate cost of services:
- $1,031.69
- Company Response
We strive to do our best to satisfy our courtmers and we assure you all was done to ensure that.
You were contacted within 3 days to setup the follow appointment, due to the weekend the job was booked as soon as possible. Further please note the "$300" additional cost you referring to was for taxes and other parts we had to install beyond the new garage door opener springs. Parts that technician was only able to discover during the install and he had gotten your approval before proceeding.