Dormaster

Garage Doors & Hardware
Mississauga ON
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Dormaster

Average customer rating:
7.9 10 (59 reviews)

Sort by

Cindy  from Brampton
Cindy from Brampton
1 review Brampton, ON
0/10

Garage Door

STAY AWAY!!! A year and a half later and my new garage door has had nothing but problems - it keeps coming off the track, they didn't use long enough screws, they had to build another frame since they didn't measure my door properly to begin with, the metal parts are bending since they don't fit right. I called to have someone take a look and was told there is only a 1 year warranty (my door is only 1 year and 6 months) and now I would have to pay for a service charge if they came. Not worth the price I paid, some days I can't even close my garage door, we have to do it manually. No thanks, I'll take my business elsewhere!

Approximate cost of services:
$1,520.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

after carrful review of the customer records it is important to note that we had installed the door problem free over a year and half ago and only once we were called out to fix an issue with wood framing header for the opener. That header frame is not part of our insulation. Our warranty is 1 year and we can offer you a discounted charge to attend to any problem you may have. Thank you for your business

John from Cambridge
John from Cambridge
1 review Mississauga, ON
0/10

Replace garage door opener

STAY AWAY! They came and quoted me just over $700 to replace an opener and springs, and I paid half upfront. Said they'd schedule it within a couple of days. Six days later, another person comes to complete the job and presents me with a bill that's more than $300 over the balance. When I complained, I was gruffly told to pay because he had another job scheduled and I could call the office to dispute the charges. I immediately called and explained the situation. They seemed attentive and assured me they would get back to me the following day. You guessed it, no call back and when I call the credit card company they said the vendor had already claimed the full amount right after my complaint call. BEWARE!!!

Approximate cost of services:
$1,031.69
4 of 4 people found this review helpful.
Was this review helpful?
Company Response

We strive to do our best to satisfy our courtmers and we assure you all was done to ensure that.
You were contacted within 3 days to setup the follow appointment, due to the weekend the job was booked as soon as possible. Further please note the "$300" additional cost you referring to was for taxes and other parts we had to install beyond the new garage door opener springs. Parts that technician was only able to discover during the install and he had gotten your approval before proceeding.

KJ from Toronto
KJ from Toronto
3 reviews Toronto, ON
10/10

Garage Door

My garage door broke on the weekend. I searched Homestars and found dormaster as one of the reliable service providers. They sent Sam on Monday. He was amazing. He figured out the problems right away and offered different solutions. He also gave us a better deal on stuff that were required plus three years of warranty on parts that he replaced. Overall the experience was excellent.

Approximate cost of services:
$450.00
Was this review helpful?
Company Response

Glad to be of service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dormaster

Doormaster has been serving clients with garage door needs for years. We have several garage door repair centers in locations across provinces of Alberta, British Columbia, Ontario and Quebec in Canada. Doormaster’s product line includes residential garage doors from Amarr, Windsor, Clopay, Garaga, as well as Wayne Dalton which are ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Garage Doors & Hardware pros in Milton?