We needed some repair to the eavestrough in the back of our house due to a prior roof repair. But noone was interested in coming to do "a small job" during their busy time. After repeated calls to one company, they came to check but never returned any calls after that. But when I called Crown Aluminum an appointment was set up right away and Eni came to look at the eavestrough and to discuss the cost and when they could come. The appointment was again quick. The only glich was that on the day the crew came they arrived a little late and ran out of time to get the job done properly. But to Crown Aluminum's credit when I told them I was not satisfied with the repair, they all went out of their way to make sure everything was done properly and to our satisfaction. I have not seen a company put so much efforts in making sure their customer was happy! They really did go above and beyond what is expected! Thank you Sabrina, Blair, Eni and their crews!!
- Approximate cost of services:
- $800.00
- Company Response
We are really grateful for your amazing review Melina.Royal Crown Aluminum operates according to this quote: “A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”Mahatma Gandhi
Cheers from Royal CRown Aluminum Team