Plumbers Direct

Plumbing
Toronto ON M6S 1N4
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Plumbing
Plumbers Direct
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94%

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Reviews for Plumbers Direct

Average customer rating:
9.6 10 (171 reviews)

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Private User
Private User
2 reviews Toronto, ON
10/10

Clogged Drain & Faucet

My bathtub drain was clogged and I had an issue with my kitchen faucet. I called Plumbers Direct and they handled my request promptly. Tenzin came the following day and communicated with me when he was arriving. My faucet needed to be replaced as it was damaged and the drain was cleared and it is now working well. I highly recommend Plumbers Direct for your plumbing services.

Approximate cost of services:
$750.00
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Company Response

Thank you so much for taking the time out to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team, and look forward to serving you for many years to come. We appreciate your business and referrals!

Orville's in Toronto
Orville's in Toronto
1 review Toronto, ON
4/10

Plumbers Direct

We had a problem with a repair by Plumbers Direct. We discussed this and reached an amicable solution.

Approximate cost of services:
$500.00
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Company Response

Walter, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with our business. Your satisfaction is our number one priority.

We made every effort to make it right, and unfortunately we did not have the correct contact phone number for you on file, and could not reach you. Thank you for contacting us and we acknowledge that the issue was misdiagnosed and we have reimbursed you for the charges as requested.

If you wish to discuss this further, please call Joyce at 647-203-2235 and greatly appreciate the opportunity to make things right.

Plumbers Direct

Wali
Wali
3 reviews Toronto, ON
10/10

Valve replacement

I've used Plumbers direct in the past and was all ways happy with there cost and service,
i recently called them again to help me out on a job and they scheduled me in ASAP, with more then reasonable pricing,

Approximate cost of services:
$350.00
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Company Response

Thank you Wali for your review and we appreciate your time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you for your business!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replaced 2 toilets

Responsive. Reliable. Responsible. I rest assured knowing that my new toilets won't give me any headaches because Plumbers Direct made sure everything worked well before they left my apartment.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your review and for the trust you have placed in Plumbers Direct. We appreciate your time to share your experience we look forward to serving you for many years to come.

Thank you for your business!

Mary in Toronto
Mary in Toronto
2 reviews Toronto, ON
10/10

Dishwasher flooded

I called Plumber's Direct in a panic at 10:00 pm on a Sunday when my dishwasher was flooding and I couldn't get the water to it turned off. Peter answered the phone and agreed to come out to help. He arrived promptly, was friendly and professional and made sure the flooding situation was fixed. He provided prompt service at 100:00 pm on a Sunday when I really needed it.

Approximate cost of services:
$200.00
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Company Response

Thank you Mary for taking time out to share your experience with Plumbers Direct. Emergencies happen and "when - -it happens, we can help! We are thankful for the trust you have placed in Plumbers Direct and our team and look forward to serving you many years to come.

Private User
Private User
Private User reviews Toronto, ON
5/10

Bathroom

Required some bathroom work and got quotes and decided to proceed with Plumbers direct. Even though they were not the cheapest. Their work was okay. But after the work started he decided he was going to charge me more. I was stuck and I did not think that was ethical.

Approximate cost of services:
$1,500.00
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Company Response

We have received your anonymous review, and do not have any records of plumbing services provided.

Plumbers Direct takes pride in being transparent about pricing so that you know what to expect; however, there are many variables to make an accurate diagnosis over the phone. Our company’s policy is that once our technician arrives and assesses the plumbing issue as described over the phone, if additional work is required the customer is advised of the cost and we do not proceed without customer approval.

Please get in touch by email plumbersdirect@me.com or by phone at 416-402-7798, and we can discuss this further.

Thank you.

France in Toronto
France in Toronto
5 reviews Toronto, ON
10/10

Basement plumbing and main drain replacement - excellent & reliable service

Plumbing issues. Over the last few weeks we experienced a drain back up which completely destroyed the contents, carpet and drywall in our finished basement. We were completely overwhelmed and in over our head. Not knowing what to do after we cleaned, removed and tore up everything we contacted about 8 plumbing companies to get an idea on what happened and what to do to avoid future problems. After spending over a week getting quotes and having many discussions with so many companies, Plumber’s Direct came on top. What I mean is from the very first phone call with Peter to my last interaction with him has been outstanding. He came the same day that I called and provided me with advice and a no charge detailed quote. You would be surprised at how many companies I called that refused to come to provide us a quote without charging us for the visit and for putting a camera in the main drain to understand the issue. Peter recommended on next steps and explained everything to us clearly. Once we decided on what to do within a few days the crew was there and tore up our driveway and replaced the entire main drain. Peter, Joyce, Tenzin and the entire crew have not only been very professional, knowledgeable, reliable and honest but went way beyond our expectations. The crew worked so hard and diligently, covered all their work areas, cleaned up after each job and gave us options for every step of the way. We had to replace our main sewer line which was not only damaged in some spots but was blocked in many areas with roots. Tenzin explained and answered all my questions, (and trust me we had many). I also texted Peter and Joyce with a lot of little requests and they replied each time in a very timely manner. Joyce was a phone call and text away for all our inquiries before and after all the work was completed. She took care of all the utilities locate, city permits and assisted me in applying for the rebates. The entire team is excellent and in the future we will only be calling them for all our plumbing needs. We highly recommend them and will definitely refer them to family, friends and neighbours.

Approximate cost of services:
$17,000.00
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Company Response

Thank you France for taking time out to share your experience with Plumbers Direct. Emergencies happen and "when - -it happens, we can help! We are thankful for the trust you have placed in our team, and look forward to serving you many years to come.

p.s. I'm looking forward to your new book "Oh Crap"

Frank in Mississauga
Frank in Mississauga
6 reviews Mississauga, ON
10/10

Basement Renovation Plumbing

Renovated my basement. I called many plumbers which were all too busy or would not take the time to provide an on site quote or wanted to charge for a quote. Then I called Plumber's Direct, Peter, and my confidence in Plumber's was restored. Peter answered the phone immediately and came out quickly to provide me with a free quote. Within days his team was out to do the work. They did it quickly and perfectly. I called Peter again when the fixtures needed to be installed and his team came out quickly and did a perfect job. Peter and team are reliable, respectable and the cost is reasonable and very fair. I would recommend no other that Plumber's Direct for all your Plumbing needs. To add to this story, just recently I had a major plumbing issue with an investment property. I called Peter and his team came out immediately to do the work. This saved me from major stress with my tenants. Plumber's Direct, Peter and team are the Amazon of Plumber's.

Approximate cost of services:
$7,000.00
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Company Response

Thank you so much Frank for your review to share your experience, and we are thankful to have a fantastic team! We appreciate your continued support and recommendation to others. It's truly our pleasure to serve you and we appreciate your business. We look forward to providing service to you for many years to come. Thank you for your business! Peter

Dan
Dan
0 reviews Toronto, ON
10/10

Highly recommended

We would highly recommend Plumbers Direct. Peter, Joyce, Tenzen, Junaid and John were all excellent. Exceptional communication and their quotes were accurate. They were honest and worked very quickly and efficiently. We had a rather large job and the made it as painless as possible. Thank you!

Approximate cost of services:
$10.00
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Company Response

Thank you Dan for your review and for the trust you’ve placed in Plumbers Direct and our team! We appreciate your time to share your experience and look forward to serving you for many years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

Honest and Good communication

I saw this company was recommended by someone from my building so I called quickly when I had a kitchen leak. as I’m not handy, they were quick to explain what it could be and they understood and accommodated a request I had to be serviced quickly. I got an honest assessment and my leak was solved in a timely way. Thanks team Joyce and Peter!

Approximate cost of services:
$140.00
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Company Response

Thank you so much for your review and appreciate your time to share your experience! We are grateful for the trust you have placed in Plumbers Direct and our team. We look forward to serving you for many years to come. Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Plumbers Direct

In business since 2000, we have established ourselves as leading and reliable providers of plumbing services to residential and commercial clients. We offer experienced, expert service - no plumbing job is beyond our range. We can take care of any plumbing issues you may have from routine upkeep to major emergency repairs.

When you need a plumber for emergency repairs, you may not be able to wait until morning, that's why we provide a 24/7 on-call service to help you keep your home or office comfortable. We can help by repairing and replacing leaking faucets, running toilets, water heaters, shower heads, broken water pipes, kitchen and bathroom sinks.
In addition, we offer complete plumbing and drain services, bathroom and kitchen remodeling, drain line inspections and pipe locating, and installation and repair of electric water heaters.

Whether you are a homeowner or business-owner in Toronto or the surrounding area, you can count on our professionals to provide personal attention to quality and unmatched service.

• 24 Hour Emergency Service
• Same Day Service
• Servicing the Greater Toronto Area
• Customer Satisfaction Guaranteed
• Licensed & Insured

CATEGORIES
Drain Services, Plumbing, and Drainage Contractors
PRODUCTS
Basement Flooding Protection Systems - Backwater Valves, Sump Pump & Battery Backup Systems, Frost Free Hose Bib
SERVICES
Sinks & Drains, Faucets, Toilet Repair/Replacement, Clogged Toilets, Sewage Backup & Restoration, Burst Pipes, Leaks, Drains, Pipe Refits & Upgrades, Waterproofing, Home Renovations, Drain Services, Drainage, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, 24/7 Emergency Services, Water Main repairs & replacements, Water Mitigation & Restoration, Camera Inspections, Flood Protection Devices, Battery Backup Systems, Alarm Systems, Tree Root Removal
BRANDS
American Standard, Moen, Delta, Price Pfister, ToTo, Liberty, Mainline, Bradford White, Riobel, Rheem, Grohe
SPECIALITIES
Faucet & Toilet Repair, Drain Cleaning & Replacement, Leaking & Frozen Pipes, Sump Pumps & Flooding, Back Water Valve, Water Main Repairs, Sanitary Sewer Lines, Radiant floor heating, Environmentally friendly & Energy Saving products too!
WEBSITE
https://plumbersdirect.ca/
YEAR ESTABLISHED
2000
PAYMENT METHOD
Visa, Mastercard, E-Transfer, Cheque, Cash
LICENSES
P20579, Master Plumber
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year warranty on supplied & installed products
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