My exterior sump pump pipes were loosely connected resulting in water draining into the sump pump room. This was left unattended for quite awhile. Concerned that there may be possible mold, I had asked a construction contractor to take a quick look after having them quoting another job. This Construction Contractor Company took advantage that (1) I'm a female, (2) and have a weakened immune system. They led me to believe I had black mold and needed remediation ASAP. Scared and with a weakened immune system, I signed a contract for remediation and waterproofing. But something did not sit right.
Mold.CA to the rescue. I am so glad I called them. I left a message after hours and got a call back. Mold.CA went above and beyond!!! They came out the very next day.
Indira spent a good time during the call calming my nerves. She walked me through the process with the three various scenarios noting often it is not the extreme case.
Gregg was also excellent. I was unable to follow Gregg to the basement. He walked me through what he observed and provided recommendations for mold prevention in the cold room and basement. He reassured me that black mold was not observed in the basement and in my bedroom. In addition, he provided contacts to help with the sump pump and roof/piping issues.
Mold.ca brings its customers piece of mind. Concerned that I may have activated mold spores (one or two stubborn black pieces) in the kitchen sink, I emailed Gregg on the weekend. He didn't have to, but he responded quickly and on the weekend too!
I am truly amazed with their level of customer service. Mold.ca has restored my faith in the home service industry. Thank you Mold.ca.
I would definitely recommend them!
- Company Response
Thank you for a very informative testimonial. We too are glad you contacted us, and that we were able to assist. I know the tradesmen we recommended will put you on the right track. The Mold.ca Team.