Turf Rain Irrigation

I contracted them to install the sprinkler system at my home. Their services are worry free, prompt and they go extra mile to help their customers. They have been very cooperative and installed a free sprinkler to irrigate the area not included in the contract.

I've been using turf Rain Irrigation for the past couple of years, and have been very pleased with their service. Harry knows what he's doing. They are very clean and organized. highly Recommend this company :)

I had Turf Rain install my underground sprinkler system a few years ago and they did a great job. The system works very well and they open and close it each year for me. Their service is excellent and their staff/workers are very diligent.

I've used TurfRain for seasonal opening & closing for the past two years. I've found them to be very responsive, arrive timely and do their work efficiently - the techs have been good with advice on how to address any 'dry areas'. When I encountered system problems due to a line cut their ability to troubleshoot the problem was lacking a bit and left me to my own devices to get it corrected - but not frustrating enough to turn me off from using them.

Last week, I arranged for Turf Rain to close our irrigation system for the year and was reminded by them twice to ensure that the water was shut off. No mention was made about payment being necessary prior to the closing.

On the agreed Sunday morning while we were at church, the technician attended but refused to close the system. He left a message informing us that since nobody was home he could not provide the service without first receiving payment of $130 and left.

We had in the prior year spent approximately $3,500 with this company to upgrade and to close our system and the implication that they would not be paid was insulting and unnecessary - we had paid those bills immediately, our house wasn't going anywhere and they could have easily left an invoice. Furthermore we likely would have been home before they finished the work anyway. At the very least they could have made their policy clear at the time of booking.

Worse, the technician had left the side gate to our garden propped open with a rock which allowed the escape of our 11 month old purebred puppy who we eventually found down the roadway.

Subsequent calls to the company were initially ignored despite the messages I left expressing my displeasure. Eventually I managed to contact a representative at their offices (Anna) and was told by her that she had received the message but simply been "too busy" to call back. I told her that I did not feel that I was a valued customer.

She then vaguely and insincerely apologized and offered to reschedule the closing several days later. A cheque could be left in the mailbox and Anna would mention to the tech that the gate was left open. Her comment was "What else did I expect her to do!?"

Not only was the apology insincere, it was curt and unfriendly and expressed no concern over our loose puppy or delayed service. We declined her offer and managed to have another company close the system the very next day with no fuss no muss and with a smile.

Turf Rain's policy may be effective for ensuring their invoices are paid but it is insulting and unnecessary for a client that has done the amount of business we have with them in the past.

If they cannot trust a significant customer to pay a small bill, then I simply do NOT want to work with them.

I will NOT be using them again for any reason.

Turf Rain Irrigation had been maintaining my home sprinkler system for many years. They also do winterization for my sprinkler system every year. Very experienced & professional field crews and great service. My backyard lawn is in great shape thanks to good sprinkler system. I would recommend Turf Rain Irrigation to anyone.

Excellent service. Followed up and were very professional and prompt.
What they promise they deliver - are true to their word.
We would Highly recommend Turf Rain and Harry was an excellent project manager!

We have been using Turf Rain from last 10 years for our annual maintenance. They are always on time and have very knowledgeable technicians. We have been extremely pleased with their services and friendly staff. You won't be disappointed with Turf Rain Irrigation.

I would like to thank Harry and his crew for the excellent work they did with our sprinkler system. Harry is very friendly and has full understanding of irrigation systems. He showed up on time and left no mess at all. He did an excellent job for a great price. I would recommend Turf Rain Irrigation to everyone.

I contacted Turf Rain Irrigation Systems last spring for a quote for an in-ground sprinkler system for our front lawn. Harry visited our home, took measurements and did a quick layout. He provided detailed features and benefits and assured me that the system would be easy to operate. I was pleased to have a written quote in hand before he left.

Shortly after the contract was signed, Harry and his men showed up with the equipment and installed the system with no damage to the lawn! I was very pleased with the entire process and would highly recommend Turf Rain Irrigation.

I enjoyed having one of the best lawns in the neighbourhood last summer!

Ben from Georgetown