The Home Improvement Group - THIG

Formerly Mr Rescue
General Contractors
Mississauga ON L5V 2B3
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The Home Improvement Group - THIG
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Reviews for The Home Improvement Group - THIG

Average customer rating:
9.4 10 (374 reviews)

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Meris Bray in Toronto
Meris Bray in Toronto
2 reviews Toronto, ON
10/10

Replace GFI, install new sink

The only sign that Charlie was here is my spiffy new sink! He left the areas where he was working absolutely spotless. The installation didn't go as smoothly as we thought it would (Ikea) but Charlie figured out how to solve every problem that came up.
Charlie is very responsive to phone and better, email, my preferred method of communication. I also have a very odd bathroom fan that he will be fixing and going back and forth on suppliers and possible solutions was easy and friendly.
Living alone, I always feel a bit weird about having relatively random tradespeople in, but Charlie is so friendly and professional, I feel totally comfortable with him and would recommend him to anyone.

Approximate cost of services:
$0.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

Jessica in North york
Jessica in North york
6 reviews North York, ON
10/10

Multiple items around the house, including an outside door installation, putting up a railing going to the basement, shaving down a door so it closes, etc.

Wow- we were so impressed with Charlie! He is fantastic and we'll definitely use him again in the future! We left our initial message for charlie and he returned our call within the hour. He then set up a date/time to come to our home and provide a quote. Charlie was on time, extremely friendly, and honest. He then emailed over the itemized quote shortly after that. It was great that he was so responsive over email as well, as he also confirmed via email before he came over to take care of the jobs. Charlie made things so easy, he went to Home Depot for us to pick up the materials that we couldn't fit in our car (i.e. door, 10 foot railing) which was so nice. Charlie was once again on time, did all the work he said he would do perfectly (and found a few other things to take care of for us at no extra charge! So generous!). Charlie's rates were extremely fair (we had about 7-10 items in total). Lastly, Charlie cleaned up as he went along- the house looks great! Thanks Charlie!! The customer service we received from Charlie was outstanding!

Approximate cost of services:
$350.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

SW in Toronto
SW in Toronto
7 reviews Toronto, ON
10/10

Downspout repair

Charlie answered my call promptly. He came by on the weekend due to the urgency of the issue and promptly put in a fix to hold us over until we are able to do a complete replacement.

Approximate cost of services:
$75.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

airwin in North york
airwin in North york
1 review North York, ON
10/10

odd jobs around the house including painting, mold removal, shower fixture installation, installation of floating shelf

We called Charlie shortly before the holidays with an extended list of things to be fixed around the house. He responded to my call promptly, gave a reasonable estimate and managed to fit us in to his busy schedule. He was on time for our appointment, brought all necessary equipment and was also prepared for some unforseen repairs. He kindly took the time to teach my not-so-handy husband how to fix some things on his own and even repaired some things not on our list. I would definatly recommend Charlie to anyone looking for someone to do a variety of jobs around the house. Thanks Charlie!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

P & E in Stouffville
P & E in Stouffville
13 reviews STOUFFVILLE, ON
10/10

Various work around the house

If I could rate Charlie more than 10, I would without hesitation. He installed our dishwasher, hooked up the water line on our fridge, installed 50 cabinet handles and all bathroom fixtures.

He did a great job and even gave us advice on all kinds of other things that we asked him about without question. He even gave us some good advice about other things around the house.

He is very reliable and responsive, you can't say this about many other contractors out there.

Approximate cost of services:
$500.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

Andy in Thornhill
Andy in Thornhill
1 review THORNHILL, ON
10/10

Last minute work before X'mas

Had some emergency work to perform right before xmas - called Charlie, he showed within an hour of me calling and was able to fix everything we had asked of him quickly & professionally. Great handyman would definitely recommend . . .

Approximate cost of services:
$60.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

Sue
Sue
3 reviews TORONTO, ON
10/10

Removing kitchen cupboard

I needed a kitchen cupboard removed. I emailed Charlie late one night - he called back around 9 the next morning. We set up an appointment with a one hour window (between 1 and 2). Charlie called at 1:15 to say he was running a little late but would be here in 20-30 minutes (which still would have been on time). He arrived just before 2 and completed the job quickly and efficiently. I've been looking for a dependable handyman and am happy to now have Charlie's number.

Approximate cost of services:
$0.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

Customer in Toronto
Customer in Toronto
1 review TORONTO, ON
10/10

Miscellaneous House work

We needed to do a number of tasks from fixing leaking faucet to doors that do not close. Charlie was very attentive to the tasks and he also bought all the required parts himself thus relieving us of all the work. He was professional, took care of the task quickly and did not overcharge us. I will certainly recommend his work if you want a hassle free service.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

victor in Scarborough
victor in Scarborough
1 review Scarborough, ON
10/10

Shower rod install

Charlie was great! My girlfriend originally choose the wrong type of shower rod for our space, but Charlie was so curteous and accomodating in helping us find the right one to work for our shower. He did an excellent job installing the rod and the finished product looks fantastic and works perfectly in our space! I really appreciate his customer service and will definitely call him again for any handyman needs. Thank you so much Charlie!

Approximate cost of services:
$0.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

Cindy in North York
Cindy in North York
5 reviews North York, ON
10/10

Various repairs

Mr. Rescue was one of the only handymen from Homestars that actually returned my calls. Knowledgable and friendly, Charlie went over each repair with attention to detail. We had various repairs around the house (including plumbing work), and Charlie also re-built our front steps and landing. Everything was done within the timeframe he specified. We are very happy with the work that was done. We highly recommend Mr. Rescue for prompt, efficient service. We will keep his number handy for any future repairs.

Approximate cost of services:
$800.00
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Company Response

Thank you for the awesome review.
We are so glad that you are so happy with the completed project done in the time frame you expected.
It was a pleasure to work with you and look forward to doing so again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Improvement Group - THIG

The Home Improvement Group is a premier "One Stop Shop" for all of your home and office renovations needs, serving Toronto and the GTA. We have multiple divisions such as Perfect Painter, Affinity Renovations, Perfect Handyman and formally Mr. Rescue to service all your needs. From top to bottom, front door to back door, demo to completion, we do it all!

The company was built on the foundation of doing everything right in an industry with little to no focus on customer service, quality work at an affordable price and backed by our warranty.

We provide free detailed estimates within 3 days of our visit and access to our corporate discount of 30%-50% on your finished materials.

We offer daily specials for small painting jobs or handyman work, to large renovations and additions.

We don't believe in cutting corners. Efficiency and productivity drive us, but we'll never sacrifice quality or customer service for either one. In the end, it's our goal to be your contactor for life, not just one job.

We specialize but not limited to the following:

Kitchens
Bathrooms
Basements
Home additions
Painting
Staining and Refinishing
Flooring
Electrical, Plumbing and HVAC

Not convinced we have enough renovation reviews, please check out Perfect Painter & Affinity Renovations for more reviews.

Call or email us for all your renovation needs
sales@thig.pro
905 502 0204

CATEGORIES
General Contractors, Tile & Stone Contractors, Paint & Wallpaper Contractors, Decks, Plastering, Plumbing, Renovation Advisors, Sunrooms, Solariums & Greenhouses, Surveyors, Kitchen Planning & Renovation, Design/Project Management, Design/Build, Condominium Renovations, Structural Engineering, Building Supplies and Hardware, Historical Restoration, Drywall Contractors, Trim and Moldings, Architects, Kitchen & Bathroom - Cabinets & Design, Home Office Renovation, Home Additions, Handyman Services, Framing, Floor Laying & Refinishing, Excavation, Electricians, Drafting Service, Demolition, Carpenters, Builders, Bathroom Renovation, and Basement Renovation
PRODUCTS
Interior Painting ,Exterior Painting, Residential Painting and Commercial Painting, Staircase refinishing, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basement ,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC members as a part of our team.
SERVICES
House Painters, Office Painting, Exterior Painting, Residential Painting, Wallpaper Installation & Removal, Stucco Removal, Drywall Installation and Plaster repairs, Paint & Wallpaper Retailer save up to 50% off, Demolition, Rough and Finished Carpentry, Home and Renovation advisors, Kitchen Planning and Design, Handyman and Painter for a Day Services, Deck Design and Build, Basement renovations, general contractors
BRANDS
Benjamin Moore, Dulux Paint, and Sherwin Williams. We Believe in not Including Paint and providing you our wholesale Paint Pricing as many of our Competitors include paint in your pricing and then substitute low grade paint. We believe in providing you the best paint for your home and to provide access to our unbelievable wholesale pricing.
STYLES
Interior Painting,Exterior Painting, Residential Painting and Commercial Painting, Condo or Apartment Renovations and Handyman Services, Kitchen Design and Build, Home Additions, Structural work, Garage Design and Build, Basement Renovations, Bathroom Renovations, Basements ,Custom Cabinetry, Flooring Installation including, Laminate, Hardwood, Engineered, Tiles, Including Porcelain, marble and granite. We also have Master Electricians, Master Plumbers and Gas and HVAC member as a part of our team. Our Painters are #1 in Toronto
SPECIALITIES
Custom painting, Stucco removal, staircase refinishing and rebuilding,wallpaper installation, wallpaper removal, handyman services, home renovations including bathroom renovations, basement renovations & condo and apartment renovations. Plus our Award Winning Painter and Handyman for a Day Services. Our Painting Services including Kitchen Cabinet Painting and Spraying are specialties. Kitchen Design Services and Complete Kitchen Design, Build and Installation.
WEBSITE
https://www.thig.pro
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
20
RETURN POLICY
See website terms for details
PAYMENT METHOD
Cash, Cheques, Email Transfers, all Major Credit Cards
LICENSES
City of Toronto & Other Muncipalities in the GTA
MEMBERSHIPS
BBB, Homestars,
LIABILITY INSURANCE
Yes
DIPLOMAS
Open 7 Days a Week Call or emailNow
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
400.00
BONDED
Yes
PROJECT RATE
$400.00 to $500,000.00+
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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