We began the installation of our fiberglass pool and spa at the beginning of summer 2020 – in the middle of the pandemic. The transformation of the backyard, the quality of the work and materials on the pool, spa, and landscaping, and the increase to our usable space, far exceeded our expectations.
From our first quotation meeting and through the entire process, Elliot (the owner) was there every step of the way. We were always given sound advice, great ideas, and most importantly, options. From the get-go we were able to trust Elliot and his team. His pricing was totally fair, but we never felt that there would be any surprises. We weren’t pushed into any direction or decision; the choices were entirely our own, with the right information on hand to inform said decisions. Trust, fairness, and transparency are critical qualities that you cannot always find in a contractor.
We spoke or text with Elliot daily (multiple times on most days!), and if we had any questions or concerns, he ensured that either he, or his site manager Wayne, answered everything. Each team that arrived on site was an absolute pleasure to work with, and always attentive to our questions. I was truly impressed by their level of detail and pride of workmanship. Everyone on the team has an underlying sentiment of “This is your home, and we treat it like our own, and if you’re happy, we’re happy!” This happens when that point of view is cascaded down from the owner to the teams working on the ground. We are very critical and pushed them for perfection, and they always rose to the challenge. They never made us feel like we were a bother or creating more work for them. It didn’t faze them at all. Unforeseen challenges (which happens in ALL projects) were always met with solutions, so we never felt that this would get out of hand from a time or financial perspective.
A pool is a large-scale project - don’t let anyone tell you otherwise! This type of project needs someone who has in-depth knowledge of the process, how to meet timelines, and how to alleviate and lighten the stress burden on the homeowner. Elliot and YR Pools not only met those requirements, but for me, far exceeded them. I was extremely apprehensive about the install of a pool, but if I’m being honest, if I had Elliot doing the job, I would have done it 2 years ago.
We are so happy with our new pool and look forward for enjoyment for years to come. Thanks Elliot, Wayne, Edgar, and all the teams for a wonderful experience.