The cabinets are awesome - Wright distributes for Choice Cabinet out of Ohio and I highly recommend the cabinets. Price for cabinets was good, especially for solid wood. Staff at the Wright Kitchen, however, was not. We gave the designer carte blanche and a few weeks later he returned with the IDENTICAL layout to our current kitchen! After multiple attempts to get him to listen, we ended up designing it ourselves (and it looks great, so that's a relief). Piles of delays that appeared to be related to the staff forgetting to do things (e.g., took months after the rest of the cabinets were installed for the cabinet glass to come in). Very poor listening skills, eventually resorted to only email communication in hopes that that would work better. Not really. But they were very on top of ensuring I paid in full the second the cabinets were delivered - in spite of knowing I was away on vacation and in spite of me having paid half up front, they couldn't wait for 3 days until I got home and hounded me on my cell phone incessantly. We had heard bad reviews about their installers so we hired our own guy to do the installation and I think that was a very good call. Therefore, I definitely recommend the cabinets, but I would personally never hire the Wright Kitchen for anything again.
- Approximate cost of services:
- $14,000.00
- Company Response
It is unfortunate that you have decided to review our company in such a negative way, it is not indicative of the way we do business and certainly not the impression we want to leave with customers. I recall your project and remember that the design of your kitchen was very limited by the size of the space, the location and size of your doorways and windows and the required location of appliances. I think the end result was very nice and agree that you were able to come up with some ideas that make the space work for you. I think it is unfair of you put all of the issues and challenges on this project in our corner, but do agree that things could have been managed better. I think that had we managed the contracting and installation for you - you would have had a much better experience. As far as your issue with payment - on projects that we are not doing the installation, we absolutely require payment in full for the product on delivery. I hope you enjoy your new kitchen and am pleased that you are happy with the cabinets. Remember that Choice cabinets come with a limited lifetime warranty. Should you require any service in the future, we would be happy to help - or you can contact another dealer through the Choice website (www.choicecabinet.com). Respectfully - The Wright Kitchen