We hired three service techs to fix our furnace. The first tech couldn't fix our furnace. We then hired Mersey to take a look.
John came to service our furnace. Not only did he not solve the problem but he made it worse by shorting out our transformer. He said it would cost at least $1000 to solve the problem and even then that wouldn't guarantee the issue would be resolved. He said we should buy a new furnace which they quoted us $5000.
We hired another tech from a third company. He replaced our transformer and solved the problem in 10 mins. It was a short in our wire from our thermostat. Total cost to fix the problem, $25 in parts and $150 in labour.
Mersey ended up charging us $250 for the service call and costing us a new transformer.
I am glad we hired a third tech and not wasted $5k on a new furnace. Our 2007 furnace works just fine, no thanks to Mersey.
- Approximate cost of services:
- $250.00
- Company Response
We are sorry you did not have a satisfactory experience and would like to learn more about your situation. Please contact us at CustomerService@ServiceExperts.com and provide your address and phone number so we can look into your account. We look forward to hearing from you.